Jolie Beauty USA Reviews 

368
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the gorgeous colors and high quality of the eyeshadow palettes, noting that the formulas blend smoothly, feature great pigmentation, and last all day without creasing. Many people also appreciate the beautiful packaging and find the various items entirely worth purchasing for their makeup collection. However, some reviewers were not happy with the extended shipping times, unexpected delivery delays, and occasional stock issues. Reviewers additionally reported frustrating experiences dealing with unhelpful or unresponsive customer support when trying to resolve missing items or damaged products. A few individuals also mentioned receiving items with minor damages or colors that looked different from online images.

What people talk about most

Product

Customers had positive experiences with product, praising the gorgeous colors, impressive pigmentation, and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among consumers.... See more

Quality

Clients share positive opinions on quality, highlighting gorgeous colors, excellent pigmentation, and... See more

Order

Users describe ambiguous experiences with their orders, reflecting a sharp split in customer satisfaction. On... See more

Customer service

People report negative experiences with customer service, describing it as awful, poorly managed, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My Ozzmosis palette took longer than the stated two weeks to ship, but it was worth waiting for—beautiful shadows and such smooth glitters! Everything arrived in pristine condition. This palette is ve... See more

Rated 4 out of 5 stars

Great product with great pigmentation. Shipping took a bit of time. I know it’s a UK based facility so I wasn’t too worried about that. Overall, it was a great experience. ❤️


Company details


Contact info

3.5

Average

TrustScore 3.5 out of 5

368 reviews

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3.5

All reviews

(368)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Local, bold, better

I tried several products from Jolie Beauty and, so far, I've been always happy by its quality, style, colour range and performance.

The customer service is very kind and fast and shipping are as well, I live in the same city.

I love supporting local business and I couldn't recommend more than I do!

January 14, 2021
Unprompted review
Rated 3 out of 5 stars

I really really wanted to like this…

I really really wanted to like this product but sadly I don’t...
I was using glossier future dew but saw this and decided to give it a go.
It’s ok as a night oil but it’s not a primer. My makeup slides off my face sadly. Also I CANNOT stand the smell...it’s like petrol or diesel. Absolutely vile I’m afraid.
I will continue using this at night but I probably wouldn’t waste your money for an oil based primer / product for the day.
I have used it on its own and it does sink in ok but really I’m sold on this.
Sorry

January 12, 2021
Unprompted review
Rated 5 out of 5 stars

Love this company

Love this company, first of all the delivery was super fast .I love my vivacious pallet and neon pigments. The colours are so vibrant,blendable and have stayed on all day.

I have already placed my order for 2 more palettes and more pigments. Cant get enough of the glitter !!

January 9, 2021
Unprompted review
Rated 5 out of 5 stars

Loving Jolie Beauty ❤️

Came across Jolie Beauty by chance on Instagram. Like a lot of people, I am always looking out for a unmovable lipstick that won’t smudge under a face mask. I ordered two shades of their pink ‘Air Matte Liquid Lipstick’.

I couldn’t be happier. They are gorgeous, plus they won’t shift a millimetre and they’re not tested on animals. Great price wise. Arrived quickly and they have an easy to navigate website.

I am one very very satisfied customer. Huge thanks.

December 14, 2020
Unprompted review
Rated 5 out of 5 stars

Love it!

I bought the Sorceress palette and it was the first thing I bought from the company and I love it! Great quality product for a great price. Shipping was also super fast! I will definitely recommend them and buy from them again!

December 2, 2020
Unprompted review
Rated 5 out of 5 stars

Sorceress Pallette is a number 1!

I purchased the Sorceress Pallette and I cannot express how in love I am with it!
The colours are beautifully pigmented, the shimmers are creamy and I just can't get enough of it!
It's now my main go to for brights, it's so amazing 😍
But it, than another! Because I will be 😍

December 2, 2020
Unprompted review
Rated 5 out of 5 stars

Sorceress pallete

Sorceress pallete. SUPERB! This is perfect , stunning colours including colour change.no fallout and incredible pigment.stunning range of colours and of course vegan. I wont be buying from anywhere else now .also the price is very competitive.

November 20, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Absolutely stunned with how good this company is. High quality make up, brilliant service at all points and they are great with ensuring you're up to date with what is happening with your order. Not a moment wasted getting the item I ordered to me. I've been so impressed with the quality of the product that I have recommended it to all of my friends and have felt so pleased with my experience that I have signed up for marketing emails, which are also sent with reasonable gaps between them, I'm not being overwhelmed but I am being kept in the loop with what Jolie beauty is doing and all the exciting new things they are doing! Really hoping they bring our some Christmas items so I can continue to grow my collection of their products. Buying from them is not something you'll regret!

November 18, 2020
Unprompted review
Rated 1 out of 5 stars

I have messaged customer service now 3…

I have messaged customer service now 3 times in a week and was supposed to get my product in 5-10 days it’s now going on three weeks I just want my product or my money back I got a sample on my Ipsy bag loved it but the time to get it I could have found something at a local store by now

November 15, 2020
Unprompted review
Jolie Beauty USA logo

Reply from Jolie Beauty USA

Hey Kailyn,
We are so sorry to hear that you are upset about the delay to your order. From our end,we can see 2 separate email threads that you have started with our customer service team and we have responded to both. Please do let us know if you haven't seen the replies, and please check your junk email folder too incase it's gone missing there.
Looking at the devliery tracking, your delivery is actually still within it's delivery time frame. It has been 2 weeks since your order was sent, and your order was predicted to take 5-10 working days. This doesn't count weekends. Maybe this is where the confusion on the delivery timeframe lies.
If you need any updates at all, please reach out to us personally to our email and we will be happy to help you at any time.
Warmest Regards, The Jolie Beauty Team x

Rated 5 out of 5 stars

PROUD palete

I love my PROUD palete 😍
It took two months shipping to Mexico but totally worth it 😍
100% recommended

October 27, 2020
Unprompted review
Jolie Beauty USA logo

Reply from Jolie Beauty USA

We're so pleased you love the PROUD palette! Make sure to tag us in all your colourful looks! Thanks for your support xx

Rated 5 out of 5 stars

Fantastic

An affordable brand of cruelty-free and vegan beauty products with genuine human warmth powering their online presence.

October 24, 2020
Unprompted review
Jolie Beauty USA logo

Reply from Jolie Beauty USA

Aww that's so lovely of you to say Sandy! Thank you so much for your support! xx

Rated 5 out of 5 stars

Easy ordering, great affordable products

So easy to order from the website. Shipping from the UK to the US was faster than I expected especially with the delays due to covid. The products are top notch with highly pigmented eyeshadows, great glitters, shimmers and the best color shifting shadows I've seen. I highly recommended Jolie Beauty products if you're looking for great quality at a reasonable price.

October 22, 2020
Unprompted review
Jolie Beauty USA logo

Reply from Jolie Beauty USA

That's so sweet of you, thank you! We're so pleased your order arrived really quick and that you're in love with your new makeup products! xx

Rated 5 out of 5 stars

Great online beauty company

Great online beauty company, I have ordered two of their eyeshadow palettes so far and they are both beautiful and very high quality, I love them! Postage is also quick and it's easy to order with very good prices, would recommend!

October 22, 2020
Unprompted review
Jolie Beauty USA logo

Reply from Jolie Beauty USA

Yay! We're so happy you love your two new palettes! Thank you for the great feedback, we appreciate your support! xx

Rated 5 out of 5 stars

Great quality products

Great quality products, really love the Bronzer in particular perfect shade for asian tanned golden skin tones and generally medium skintones! Great service and delivery was quick.

October 22, 2020
Unprompted review
Jolie Beauty USA logo

Reply from Jolie Beauty USA

Thank you! So happy you love our Second Skin Bronzer! xx

Rated 5 out of 5 stars

Jolie Beauty products are absolutely a must have!

I absolutely love everything made by Jolie Beauty. they are professional, they ship quickly, and the packaging is amazing. Their skincare systems are amazing even on my old face. And the make-up, STELLAR, in quality and price!! I cannot love them more!!! <3 <3 <3

October 5, 2020
Unprompted review
Jolie Beauty USA logo

Reply from Jolie Beauty USA

That's so wonderful to hear! Thank you so so much for your passion and support! We're so grateful for your loyalty xxx

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