Jolie Beauty USA Reviews 

Ordered an in stock gift set with the website stating delivery would be same day despatch on 29th June. No notification of despatch by 6th July so I emailed.
By some mysterious coincidence thst same day I received a tracking email from Royal Mail, except when I follow the tracking reference the item still hasn't been despatched by Jolie.
I ordered this in plenty of time ( 2 weeks) for a particular festival. I very much doubt it will arrive in time, if at all, and I'll be £100 out of pocket
No actual reply to my email regarding the item though

It has now been a month since my order was sent and I still have non idea of when it will arrive (or if it will arrive at all at this point).
I've found the customer service fine but honestly not that helpful.

Edit
Update Lisa from Jolie has managed to resolve the issue with my emails, see her update below. I have to say I still highly recommend the product Ridiculash and will re purchase from Jolie when I need more

Dreadful customer service I set up a subscription for the lash serum and have had three of them however I have tried on numerous occasions to get help from customer service as I cannot find my subscription on my account in order to manage it. They have ignored me
completely. I would not recommend this company to anyone

Edit I have given you my email address each time I have emailed you plus the order number I will reply to you again but I have checked my emails today and still haven't had an email back from you. I have checked my spam folder it is t in there however I have had plenty of emails from your sales and of course the email last month telling me my order was coming out

While I was really disappointed from their shipping and delivery since it took more than a half month to reach— I am satisfied for the customer service and their consideration to help me with my package and get it on time quickly as possible. I really appreciate their customer service did everythint they can to get my package to me, and it was in really good condition when it arrived as well. I definitely recommend this company, but beware that the shipping/delivery might take longer depending on where you live. I live in Canada. So getting it from the UK from JolieBeauty took me one month and 2 weeks to get it here.

I have bought numerous palettes from Jolie and couldn't wait to get my new palette. Shipping was great, the colors were amazing, but the palette smelled like diesel fuel. I would like to buy another but I am leary now. I still have not used that particular palette as I don't want to put that smell( it has lightened) around my eyes. Why does it smell that way? The other palettes didn't. Did anyone else have the same issue?

Placed an order 8 days ago, with 2-3 day delivery for a birthday gift. No sign of it, sent a chaser email. Got an automated email saying it was now posted with 48 hour delivery. How does 2-3 days delivery become 10-11 days, no customer service and no birthday gift for my daughter, don't trust them to deliver on time. I need a refund as I had to get a different gift.

Edited to add, when I placed the order, for items listed as in stock, I paid for standard delivery, which states 2-3 days. I have emailed and messaged customer care via Facebook and received no replies at all, so asking me to contact you is a bit rich. It's taken days to reply to this. FYI the order arrived after 10 working days...v slow

Edited to add, despite sending my order ref, they still can't locate my email, even though they finally responded 22 days later...

Received the new vampirism palette and absolutely love it just like my sorceress and intergalactic palette it is amazing and beautiful the pigmentation is excellent and the shimmers are just stunning 😍

Ordered and arrived promptly and in good condition. The packaging is beautiful and the pans are a nice large size. The quality is amazing, so much pigment and the best glitters iv tried. I don't normally use them because they are so messy and scratchy but these are nice. I love the duo chrome shifting shades and the shimmer toppers. Nothing in this palette let me down. It is a bit more expensive than your drugstore palettes (alot less than other high end ones) if you want to treat yourself or have problem skin then I think it's well worth the money. I would buy from Jolie again and recommend them.

I have ordered from this company quite a few times-order processing and postage time is usually quite quick. They run sales and promos fairly often, and the products I have bought have been lovely.

The eyeshadow pallets are awesom, the liquid lipstick are a bit meh but the customer service side sucks. I ordered the 17th (Sunday) so I don't expect shipping that day but today is the 22nd and I still have no update, no delivery, no reply to my email or my tweet! I paid for 2-3day shipping so if it were shipped Monday it should have been here today but I have had no update of any kind! If you're buying from them in a rush, don't bother or if you're ordering don't pay for the fastest shipping because you won't get what you pay for! The fact that I can't even get a reply to my email makes me angry, none of us are valued customers and I probably won't be buying anything after this order ☹
Will be a week tomorrow, still not here and had no update from Jolie. I managed to get a reply in the form of a tweet to send an email as apparently they had replied to all the tickets they had open but yet hadn't replied to mine. So I sent another, still no reply and had no more replies on twitter! I today opened a PayPal dispute, they clearly aren't going to reply, send me my order 😔
So I asked them to not send it after they finally replied, they sent it anyways and they want me to to close my PayPal dispute but PayPal says I shouldn't if I'm waiting for a refund because I can't reopen the dispute but Jolie says they can't refund when I have a dispute open but they don't reply to my dispute!

I've ordered 3 pallets now and couldn't love them anymore. I have really sensitive skin and this has no reaction at all. Super fast delivery and a really good selection of colour. Thanks Jolie ♥️

Ordered the Sorceress palette, quick delivery, well packaged. This palette is absolutely stunning, the colours are gorgeous especially the duo chromes and glitters. The formula is soft, buttery and super pigmented, it blends effortlessly. Would recommend and will certainly order more products in the future.

Perfect makeup glides on smoothly and is very pigmented

Fast and efficient delivery, came super quick, NO damage to packaging and an amazing product 😁😁

Thanks Jolie Beauty

If I could rate this 0 stars I would! Paid for next day delivery, 72 hours on still no delivery made, Royal Mail don’t even recognise the supposed tracking number they sent! Tried emailing customer service and no responses.. can’t help but feel I’ve been scammed!!

Placed an order on the 11th January, wasn’t given any tracking information other than a number which did not work on the Royal Mail site.

I emailed them on the 17th asking about the whereabouts of my package was, they got back to me straight away saying that it had been delivered etc they asked me to write and sign a statement saying that I hadn’t received it- so I did. On the back of that I asked what would happen in the meantime, and was told I had to wait up to 48 hours for Royal Mail to get back to them and because it was a gift it wouldn’t get here on time so I asked for a refund instead of a replacement.

Now baring in mind when communicating via email they were responding within a matter of minutes, but as soon as I asked for a refund, nothing. It has now been a week since I requested a refund and I’ve heard absolutely nothing back, I chased this up yesterday and today- still no response even though I did everything required of me.

Judging by the looks of the reviews they are reluctant to give people their money back. So I will be contacting clearpay regarding a refund.

I highly recommend avoiding this company.

Here’s an update to your response, I’ve given a week for a response. Not a day. All you had to do was respond instead of ignoring me and it’s quite fully that you give far more information on here rather than in your condescending response.
I have had no email from you two days ago.
If I’ve had an issue with any other company in the past they’ve sent out a replacement immediately or offered a refund. Like I said, terrible customer service.

I do not want replacement items. I want a refund. They are of no use and I refuse to support your company.

Excellent quality, high pigment eyeshadow and beautiful glitters. The sorceress pallet is possibly the most beautiful eyeshadow pallet I have used in years. I love the array of colours, You can make so many different looks with this pallet, and the glitter works well without glitter glue. The Delivery was fast. I will definitely be buying more products from this brand.

I bought an Air Matte Liquid Lipstick and a Radiance Essential Collection 18 Shade Eyeshadow Palette - OMG, I absolutely love both products!! The lipstick stays on for ages - it's incredible. The Eyeshadow Palette is stunning - from the beautiful sparkly packaging to every gorgeous shade on the palette. Highly recommend both products!

I love Jolie Beauty. They have amazing products, great customer service and pretty fast shipping to the US. They are definitely my favorite place to order makeup from, especially with their products being cruelty free and vegan. Even the glitter they have is biodegradable which is amazing! I definitely recommend ordering from them especially if you need awesome eyeshadow palettes!

Super helpful when my order got lost just before Christmas and they had a replacement sent out a few hours later which are rived just in time.