Jolie Beauty USA Reviews 

The eyeshadow palette I ordered was beautiful, highly pigmented and met my expectations. The shipping time to Norway was two weeks, which is to be expected. I am satisfied overall with the experience

The ANGELIC multichrome lipgloss that looks pink is notjing like !!!! Its a vile bluey/gold colour
What an absolute waste of £14.99

Jolie beauty deserve 5*’s. I exclusively buy only their lip products as they are the best quality I have come across as well as being gorgeous colours that a lot of the major brands wouldn’t make! They have the most perfect reds, purples, blues and blacks. I also love their themed make up collections as they are not run of the mill and allow much more creativity.

Very pleased with product used for gothic makeup

Amazing lipstick! Although not completely transfer-proof. My poor husbands dipstick took a lot of scrubbing to remove it after a bit of fun… It has some amazing staying power.

Placed an order on Sept 5th for over $150. It’s currently Sept 25 and there has been ZERO communication. I have reached out 3 times, once via email, once via shop, and once via Facebook. On Facebook I can see the message has been seen but no one has reached out in anyway to explain why I don’t even have tracking information.
Trying to give them a chance but feel used, especially after seeing so many similar reviews here. Thankfully I used my debit card so I’ll be reaching out to my bank to start a charge back today.
So disappointed

*Edit to add on 10/9*

After writing this review I wanted another day and filed a chargeback, guess that was the magic because they finally responded to my email, only to blame me for the issue because one pack I ordered (a 4 pack of lip color) had one item in that was pre order status. However this wasn’t stated in the listing via Shop at all, it’s only stated on their website which isn’t where I ordered so I never had that information. When I pointed that fact out I was told “they are working with their developers” and that my order would ship soon. A few days later I received tracking information, and my order is in theory delivered but due to the extreme delay it has arrived while I am out of town at the event I had hoped to have this for and do not know yet if it’s there and quality.
I hope the quality makes up for the lack of customer service and support, but it will have to be truly amazing for me to order from them again as I do not trust there to be transparency or communication.

Warning! Made an order on the 13th of June. Have now sent several emails and have also tried to DM them on Instagram and leave comments there with zero response. Would like to add that I see them being active on Instagram so they're actively ignoring me. I feel so scammed and I want my money back. Will never order from them again.

Adding after their response here on trustpilot: Gotten exactly zero emails from them. Checked everywhere. They could just have replied on one of my several emails to them to be sure that the email is getting through. Still waiting on a reply.

I recently had a package go missing in the Royal Mail during transit. I contacted Jolie Beauty who were able to locate my package and get it moving again. They continued to track the package until I received it! I order A LOT of makeup and this BY FAR has been one of the best customer service experiences that I've had! The brand has gained a lifelong customer!

Placed an order on the expensive side in march….
I was patient for 3 months of never getting my package because of customs and the sellers choice of shipping company.

I had fine correspondences till the end of may, when I asked for a refund. I’m a student and spending 130£ is a lot of money, when you never get anything for it.

Would have loved to try their products. But since my last mail got ignored and I’ve lost that much money. What else could I do but warn others?

Last mail sent June 20th and haven’t heard a single thing. And posting this July 5th.

My second order with this company, second nightmare trying to actually RECIEVE the product!
First time, they never contacted me to tell me the item was out of stock, and I had to chase it up for a week. I really liked the product though, so on the 1st of this month, I ordered again, with a 2-3 day delivery promise.
It's now the 15th, and it's still not showing as sent. Attempts to communicate with customer service have been abysmal, and their one response that they'll look into it has borne no fruit and now they're not responding at all.
I am asking for a refund, as clearly, the order is not coming, and to be honest, I no longer want it.
No response, no help.
Absolutely unethical, and it's a shame, I'd have seen the first experience as a one-off fluke, and happily been a long time customer. But now I'm totally soured to them.

I have 4 pallets plus the highlighting palette and I have not been disappointed once great pigments comes out amazing and blend so amazing together I'm definitely a customer for life!!! Also I made a purchase and didn't realize I had a 15% off coupon and I emailed Jolie and they are actually honoring my coupon after the purchase which is amazing!!!

I recently purchased the Intergalactic palette and the colors are actually so stunning, multi shift shades and perfect chunky glitters.😍🥰 It's everything I wanted!♡ Thank you! These greens are gorgeous!😁👽
I also have the Proud palette and love it as well!🌈
The shades are nicely pigmented in both palettes and they are a great spooky, inclusive brand that cares about their customers.
Good customer service and interactive on feedback via their social media.
Much love from the usa!♡

High pigmented products and gorgeous color options

This was my 1st time ordering from this Company so I’d admit, when my packages were taking longer for me to receive, I got worried. Come to find out, the Postal Services in their County went on strike. That’s not the Company’s fault.
I emailed them and they emailed me right back and explained everything to me. They also kept emailing me to keep me updated on my packages. Now, that’s a lot being a small indie brand so I really appreciate that.
I could go on and on how wonderful the customer service is!! When I received my packages, I checked everything to make sure nothing was broken or missing. Everything was there and nothing was broken and that alone, says a lot about their packaging. I really appreciate that.
I will most definitely recommend Jolie Beauty to everyone I know. Not to mention, the prices are wonderful, which is shocking because their eyeshadow’s and lipsticks are great quality. That’s the only thing’s I’ve tried so far but now I really want to order more of their makeup!!
If you haven’t tired Jolie Beauty, you should. I don’t have anything in my makeup collection like there’s and I own ton’s of makeup!! Definitely a Goth girls/boys dream makeup brand or anyone that loves makeup in general.
Please, if anyone are having a problem with shipping, please be patient and your items will arrive. Well worth the wait but again, it’s not the companies fault.
I pray and hope that their Postal Companies work everything out.
God Bless you all.

I recently had the pleasure of trying Jolie Beauty's makeup palette and I was extremely impressed with the quality and pigmentation of the colors. The shades blended seamlessly and lasted all day. Not only was the product fantastic, but the customer service was outstanding. The team was helpful and responsive to all of my questions and concerns. I also appreciate that the brand is cruelty-free and environmentally friendly. I will definitely be a returning customer and will be purchasing all of my future makeup needs from Jolie Beauty. I highly recommend this brand to anyone looking for high-quality and ethically made makeup products.

I ordered a Zombified pallet from them. I had issues with my order getting no status updates and just being stuck somewhere in the transit process. Couldn’t get in contact with customer support for more than a week, eventually the e-mail from another address got to them. The responses were slightly apathetic although consistent and they sent out another pallet. This one finally got to me - AFTER A MONTH, which is ridiculous, but surprisingly i didn’t need to pay any import taxes, so that was nice. To be honest I don’t think the pallet itself was worth 58€, It’s not particularly pigmented and dusts off pretty easy, maybe some heavy primer would help a little, but I’m really not sure. It also has a few glittery ones with REALLY strange sugar scrub texture and i don’t see where they could be used, since they feel really rough on the skin. To add to that it says it’s made in PRC which is basically China, so I’m not sure how much of a unique product you’re getting. The packaging is nice and the mirror is quite big, so there’s that. In conclusion the brand seems a bit overpriced for what you get and I don’t think I’ll be coming back to purchase from them again.

Edit: so primer helps, you can build it up a lot better, however i just realised, that most of the colors are a lot less vibrant in person than they are on the website’s product photo. A lot of them look quite pastel-y and some look almost identical to others.

Ordering from a company that isN't well known is always stressful. Jolie Beauty's Ethereality Eyeshadow Palette was advertised on FaceBook. The color story, the packaging design, and formula are AMAZING. Be prepared to be patient with ith Pre-Ordering and the free, non-trackable shipping. However, Costumer Service is wonderful. My concerns were always addressed. I will definitely be placing orders in the future!

Another order , another dissapointment.
The lipstick shades are Nothing like the colour chart. Ordered several mixed shades in the sale and reds came as orange and the browns were a light nude. So misleading!
Three stars because the glitter pallette was amazing.
Tried the mocha lip stain and it just started burning!

I love Jolie Beauty! Their products are top-notch quality - gorgeous, well matched colours that look and feel great on the skin. Customer support was friendly and super quick to respond - the problem was solved in no time.
The only reason I'm giving 4 stars instead of 5 is beacause you can count on 1 full month delivery time which can be super frustrating.

My sorceress pallet and forest fairy air matte liquid lipstick arrived today. I'm absolutely stunned, beautiful items. Delivery was quick and everything arrived in perfect condition 100% recommended.