The team in the banbridge store is always very kind, efficient, and professional. The website and apps are a different story. It’s difficult to process orders, this reusable bag for 40p keeps reattach... See more
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Stopped at Banbridge store as we ran out of dog food ( usually go to Pets at Home),and it's now our go to store, good selection of quality food and toys,and staff are brilliant,they give you propwr ad... See more
I am in our local Jollyes store at least once or twice a week and they know me by first name and vice versa. They are all lovely staff and nothing is a bother to them.
Since Jollys have stopped doing the loose dog treats in favour of the prepacked ones, my dog doesn't like them. Even my neighbours dog doesn't like them. I'm now having to travel to another pet store... See more
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Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
25 Castlewellin Road, BT32 4AX, Banbridge, United Kingdom
- 02840 626748
4.9
Excellent
500 reviews
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Always helpful staff
Always helpful staff. Willing to give good advice and help find what you are looking for .
November 16, 2025
No fuss pleasant staff
October 28, 2025
Staff not very helpful
October 17, 2025
Lovely staff
I had the pleasure of chatting with a lovely member of staff at the counter
October 11, 2025
Friendly staff
Friendly staff. Products I need. Store is close to the house. They do offers & emails to notify there are discounts which is fab. Can’t fault.
September 30, 2025
Product was easily found in the store.
Product was easily found in the store.
Customer service very good. I was on my own and staff offered to carry dog food out of me.
October 7, 2025
I love this shop
I love this shop! My kitty loves James Wellbeloved biscuits even more.
October 1, 2025
Pleasant staff and wide range of goods…
Pleasant staff and wide range of goods for my cats.
September 22, 2025
Got everything I needed & very nice…
Got everything I needed & very nice young girl served me & packed the bag for me
September 19, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Since Jollys have stopped doing the…
Since Jollys have stopped doing the loose dog treats in favour of the prepacked ones, my dog doesn't like them. Even my neighbours dog doesn't like them. I'm now having to travel to another pet store to get the loose ones. PLEASE BRING THE LOOSE TREATS BACK.
September 13, 2025
Reply from Jollyes The Pet People - Banbridge
We appreciate you letting us know that your dog and your neighbor's dog miss the loose treats. We're sorry that the pre-packed treats are not a hit. We'll pass your feedback along to our team. Thanks for your review.
Good helpful staff and competitive prices.
Good helpful staff. A well stocked shop that is easy to get around. Competitive prices.
September 9, 2025
Customer service was brilliant
Customer service was brilliant. But don't like the new system would rather have the vouchers
July 24, 2025
Extensive range of stock, excellent customer service.
Always have the products I need. Clean spacious store. Excellent customer service from friendly helpful staff.
July 21, 2025
Staff in the Banbridge store are really…
Staff in the Banbridge store are really helpful and pleasant. I also use the Newry store and they are excellent. Always enjoy my visits to jollyes.
July 17, 2025
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