The lady who served me, Tania, went out of her way to help me carry my purchases outside to my car, even when I insisted I could manage. Excellent customer service.
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Had a great experience at Jollyes today, Charlotte was super helpful and knowledgeable on dog food and helped us pick a great weight loss food for our dog.
Company replied
First time we’d been in to Jolley’s (Chester store) we were very happy with the service we received when looking for some new feeding bowls for our cats and some alternative foods for our fussy eaters... See more
The young lady that served us was a credit to your company, the advice and information she gave to us was very impressive, I can assure you that my wife and I will now be calling into your store when... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
2B Chester Retail Park , Old Seals Way, CH1 4RY, Chester, United Kingdom
- 01244 918800
4.8
Excellent
174 reviews
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Great low prices and the only pet shop…
Great low prices and the only pet shop I can buy the product i need.
April 5, 2025
Staff very helpful and products…
Staff very helpful and products reasonably priced.
Plenty of variety. Very satisfied with my purchases.
April 10, 2025
Very pleasant helpful staff
Very pleasant helpful staff. The prices were much more reasonable here. I joined the loyalty club because of this. Thank you
April 8, 2025
Really nice
Really nice, friendly staff member served us and gave us lots of great advice.
April 8, 2025
Product easy to find
Product easy to find, bright store lovely staff and great value for money we will definitely recommend
April 5, 2025
Staff are always polite and helpful.
April 4, 2025
Lovely kind staff
Lovely kind staff. I didn’t buy much but they where most helpful so next time l am in Chester l will buy loads for my dog. Really good shop for pets.
March 29, 2025
Very helpful staff that are very…ery helpful staff that are very knowledgeable.
Very helpful staff that are very knowledgeable. Our cat food was on special offer that was brilliant.
March 29, 2025
No Rewards
Ive downloaded jollys app but it's not working.My partner has account but the wrong email is down,whenever you ask to change it,it feels as though staff don't know how to do it.Having said that most of staff are fine,if a little unsure of there systems.
I have purchased 2 harnesses,2 collars and 2 leads,also feed and accessories,but we've never had any rewards!!!
March 26, 2025
Knowledgable and helpful
Friendly, helpful and knowledgeable, answered all my questions on Raw feeding.
March 25, 2025
Staff were great and very helpful
Staff were great and very helpful, they also really made a big fuss of Poppy
March 18, 2025
Great Value
Absolutely Super Value, And, A Lovely Shopping Experience 👍😁🛒❤️🛍️🤗😻
March 20, 2025
Unprompted review
The best service ever
The young man who works the counter always stops for a lovely chat.Yesterday he gave me a couple of free samples that my dog loved so will be back to store soon to buy.
March 18, 2025
Staff always friendly and helpfully jolly at jollyes
Staff always friendly and helpful. Stock well presented and marked up . Shop clean and tidy
March 17, 2025
5 Star Service
The young lady that served us was a credit to your company, the advice and information she gave to us was very impressive, I can assure you that my wife and I will now be calling into your store whenever we need anything. Very impressed, 5 star service.
Please let her know how grateful we were for her service and advice. I am a Genuine customer. Thank you. Roy Challoner.
March 17, 2025
Helpful,and very polite
March 14, 2025
Staff are amazing and so helpful down…
Staff are amazing and so helpful down on sealand road chester. Shop very well stocked and clean
March 10, 2025
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