Every time we go to jollys all staff are helpful and if they can't answer a question they find it out for me.
Company replied
Jollyes, Unit 3A, Turners Rise Retail Park, Petrolia Close, Colchester, CO4 5TU Essex, GB
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Every time we go to jollys all staff are helpful and if they can't answer a question they find it out for me.
Company replied
I’ve only recently found this company and I find it packed full of cat food accessories. They’ve even got a little Vet Service going. You can get cheap jabs there for your cats and dogs much half the... See more
My mother & I went specifically to drop off some items for a local dog rescue. Thank you Jollyes for providing a collection point. I decided to buy some dental chews for my dog. Very helpful young m... See more
The sales person was helpful, knew what I was talking about and immediately pointed me in the right direction. When I arrived at the cash desk. The sales person found my details quickly, made a sensi... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Jollyes, Unit 3A, Turners Rise Retail Park, Petrolia Close, Colchester, CO4 5TU, Essex, United Kingdom
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The price and variety very helpfull staff satisfied customer who will return
Staff are polite and cheerful, the prices are also cheaper than almost all other shops, and the vet i 100% recommend
The staff are so friendly and helpful nothing seemed to be to much for them
I took my miniature dachshund for her booster jab.
Both staff that dealt with me were friendly and knowledgeable.
Price good compared to having it carried out at vets.
Have used this branch for last few years for jab boosters, only downside this year was that the jabs are not available on a Saturday
Excellent experience in store with very friendly and knowledgeable staff. Would have been a five star review but unfortunately when I booked for four cats vaccinations the confirmation only showed details for one, thus making a phone call to store necessary.
Good customer service- gave advice on best product to get for price. Quick, efficient and friendly.
The lady helped me pick out some useful items and even showed me some tips and tricks!!
Staff are very friendly and helpful. Store is always clean and tidy.
The knowledge and helpfulness of the staff.
Very helpful and friendly staff, plus its cheaper than most other pet stores!
Really helpful staff. Helped when I was buying an all in one suit for my dog. Excellent product. Great choice of items for all pets
Very helpful staff and friendly. A lot more variety of pet items,clothes toys treats and a lot cheaper than pets at home.
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