I would give a full rating for customer service always been polite friendly and helpful.just disappointed that you no longer sell birds and fish. Though I do understand that this is becoming harder du... See more
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Location
Switch locationJollyes Petfood Store, Darlington North Retail Park, North Road, DL1 2EE Darlington, GB
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See what reviewers are saying
First shop in a while and I'm pleased to say that Jollyes continues to be a super, welcoming shop. The staff are friendly, knowledgeable and helpful. Prices are competitive and the membership allows f... See more
Staff are always amazing Great products, good price Your app and website need serious investment and behind the times. Everytime I try to log on, I have to change my password despite iPhone savin... See more
Lovely staff who seem genuinely pleased to see my very excited collie. They are so helpful and knowledgeable and my dog loves to visit. The prices are good and there’s an excellent range of quality... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Store, Darlington North Retail Park, North Road, DL1 2EE, Darlington, United Kingdom
- 01325 467149
4.7
Excellent
856 reviews
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Just like other visits
Just like other visits, helpful and v pleasant. Thank you ⭐⭐⭐⭐⭐
February 27, 2026
May use AI-assist with repliesRead more
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I would give a full rating for customer…satisfaction
I would give a full rating for customer service always been polite friendly and helpful.just disappointed that you no longer sell birds and fish. Though I do understand that this is becoming harder due to the cost,but I hope you can continue to make a profit
February 27, 2026
Reply from Jollyes The Pet People - Darlington
Thank you for your feedback, we appreciate your kind words about our customer service!
Kind regards,
Jollyes Customer Care
Great place
Everything I needed was in stock . The staff were very helpful and polite 🙂
February 24, 2026
Good for bargains
Good for bargains, and for on sale, love the rewards, has everything I need.
February 6, 2026
You have an amazing verity of animal…
You have an amazing verity of animal products that are great for treats? Whilst the other stores don’t offer as much as you?
February 2, 2026
Freindly staff bright and clean…
Freindly staff bright and clean premises and every thing I need ty
January 16, 2026
Very pleased
I was really surprised to see what a good range of products were available. The pet clinic was really good and knowledgeable too.
January 8, 2026
Great local service with welcoming…
Great local service with welcoming discounts & handy parking. Very competitive pricing, excellent choice & service with a smile. Thank you Richard/Richie
January 6, 2026
The food i normally buy for my dog has…
The food i normally buy for my dog has just disappeared from the shelves. I get purina beta light. There are other types. Puppy, sensitive etc. The staff can't tell me if it will come back. I have to buy it from Amazon. I can still buy the cans and treats but not the dried food.
January 5, 2026
Friendly helpful knowledgeable staff
January 3, 2026
Great customer service and 25% off
I visited yesterday and to my delight my dogs food was on offer. When I approached the till the server was friendly, bubbly and chatty taking my details for the pet club and how much I saved. She asked if I wanted to buy an additional item from the counter and when I declined she wasnot pushy and was in agreement with my reaso .
January 2, 2026
Service with a smile
December 23, 2025
Cat litter+food no longer sold here
Been buying everything for our cat from this store in Darlington since 2019.
Called in two days ago. You no longer sell the cat litter she is used to or indeed the food tins(purina Gourmet gold). Will therefore close our membership
December 12, 2025
The product i required was available at…
The product i required was available at a competitive price. I was also pleased to be able to use a coupon that had been emailed to me.
I was served by an extremely helpful and pleasant young lady assistant. She is an asset to your company.
December 4, 2025
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