Staff alway loverly and helpful my cats love ther treats they are always fully stocked with ther favs
Location
Switch locationJollyes Petfood Store, Darlington North Retail Park, North Road, DL1 2EE Darlington, GB
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See what reviewers are saying
First shop in a while and I'm pleased to say that Jollyes continues to be a super, welcoming shop. The staff are friendly, knowledgeable and helpful. Prices are competitive and the membership allows f... See more
Staff are always amazing Great products, good price Your app and website need serious investment and behind the times. Everytime I try to log on, I have to change my password despite iPhone savin... See more
The staff where polite and asked if we need anything and they show me the best meds for my white goldfish andi told them that they have a red scales and they said this will help them and just to put o... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Store, Darlington North Retail Park, North Road, DL1 2EE, Darlington, United Kingdom
- 01325 467149
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The team are always cheerful and happy…
The team are always cheerful and happy to help
Fantastic range of dog products
Fantastic range of dog products. Lovely customer services. Thanks again
Good customer service all way there to…
Good customer service all way there to help you
Great Shop & staff very helpful Thanks
Excellent customer service
Always helpful and polite
Great prices and helpful staff plus…
Great prices and helpful staff plus they don't sell animals like some other bad pet stores.
May use AI-assist with repliesRead more
Not as good service as normal
The member of staff did not ask if I was a pet club member. I had to say my self..plus i had to call out for someone to come and serve me.

Reply from Jollyes The Pet People - Darlington
Helpful, friendly staff
Whenever I visit this store the staff are always helpful & friendly. The pricing of their products seem to be increasingly competitive too.
Very helpful staff
Had exactly what I wanted and staff…
Had exactly what I wanted and staff were very helpful including carrying my shopping to the car
Staff are great
Staff are always amazing
Great products, good price
Your app and website need serious investment and behind the times.
Everytime I try to log on, I have to change my password despite iPhone saving the latest password. Hugely frustrating.
Staff are always happy and carry heavy…
Staff are always happy and carry heavy bags to car
Great customer service
The shop is clean and everything is easy to find. Helpful and polite staff.
Assistant was most helpful and provided…
Assistant was most helpful and provided lots of advice.
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