Took kids for a first visit to get some bird foods for our conures, and i was surprised at the variety of foods and accessories available at a fair price. The three kids loved looking around and the s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff in the flint branch have never been anything but polite and very very helpful, they always get the dog food off the shelf for me and they carry it to the car as well. You should be very prou... See more
Great selection of food on offer here be whether it's wet, dry or uncooked natural. All you need for your furry animals, & the not so furry. Staff are always on hand if you need help & will gladly tak... See more
My cat has become a very fussy eater. I purchased 2 large boxes of car food & forgot to get a receipt. I did use my club card though. Of course my cat didn't like it. I returned one unopened box and... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Flintshire Retail Park, Flint, CH6 5GB, Flint, United Kingdom
- 01352 730030
4.8
Excellent
870 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff always helpful and cheerful
Staff always helpful and cheerful. Good choice for dogs
February 1, 2025
I rang to ask about a certain product
I rang to ask about a certain product, the gent l spoke to went to find the product and put it on oneside till l got to the store. He was very helpful.
February 1, 2025
Excellent service
The staff were friendly and very helpful when a ask advice on the best food to start my puppy on ,I would go back to the store again.
January 17, 2025
Great helpful staff
Great helpful staff. Helped carry items out to my car in the rain.
January 26, 2025
You had the cat food I wanted as can't…
You had the cat food I wanted as can't get it any where but you
January 22, 2025
Got an exchange without any problems
Got an exchange without any problems , both ladies were very helpful and very polite.
January 21, 2025
Outstanding customer service
Outstanding customer service, really nice to be in a room with people who love dogs as much as I do. Really happy polite staff who where very knowledgeable.
January 21, 2025
Always friendly staff at the Flint…
Always friendly staff at the Flint Store.
Happy to help with any questions I may have. Love the pet club! And our pets love the food from here.
January 20, 2025
Always use Jollyes as they carry a…
Always use Jollyes as they carry a great range of stock and the staff are lovely.
January 19, 2025
Staff are always friendly very helpful…
Staff are always friendly very helpful and professional.
January 19, 2025
Flint shop experience
Will order and phone me when ready. Carry heavy items to the car.
Always polite and helpful.
January 15, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
not the usual service
staff seemed busy talking to them selves before serving customers (more than once while i was in store)
lots of missing products (not stocked up/ replaced)
staff didn’t seem to sure about product range when asked about scent games for dogs.
good prices as usual.
January 17, 2025
Reply from Jollyes The Pet People - Flint
We appreciate you taking the time to share your feedback. We understand your frustration with the staff's apparent lack of attentiveness and the out-of-stock items. It's disappointing to hear that your in-store experience didn't meet your expectations, particularly regarding the staff's knowledge of our product range. We value your business and strive to provide excellent customer service and ensure our shelves are fully stocked. We'll use your comments to improve our service and product availability. We're glad you found our prices to your liking.
The staff are always super friendly and…
The staff are always super friendly and helpful, the quality of goods and prices are fantastic ours pets love there feeds and treats and the pet club is a fantastic idea that saves you abit of money wouldn't go anywere else for my pooches.
January 10, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.