Jollyes The Pet People - Glenrothes Reviews 

743
TrustScore 5 out of 5

4.9

Unit 8, Saltire Retail Park, KY6 2AL Glenrothes, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The staff are very friendly and helpful which makes for an enjoyable shopping experience. The range of products is comprehensive and although I only look for items for my cats, I'm sure owners of othe... See more

Rated 5 out of 5 stars

One of my pet hates is being interpreted when shopping. Everytime I've visited here they have left me to think about what I need and if I need help I ask, they are also awesome at making sure I get th... See more

Rated 4 out of 5 stars

The visit to your store with my grandchildren was just ok, they were excited to pop in as we did a while back and check out your live animals, only to find you no longer do these. I know you don't ju... See more

Rated 5 out of 5 stars

The staff at Jollyes Glenrothes are so helpful and kind. Nothing too much trouble when asked to assist us. They certainly know their stuff and always willing to suggest an alternative to something th... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Unit 8, Saltire Retail Park, KY6 2AL, Glenrothes, Scotland, United Kingdom

  • 01592807390

4.9

Excellent

TrustScore 5 out of 5

743 reviews

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4.9

All reviews

(743)

9,242 reviews in the last 12 months

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Rated 5 out of 5 stars

The only place in glenrothes that had…

The only place in glenrothes that had my cat biscuits in stock plus they were on offer so worked out £5.70 cheaper a bag than morrisons cashier wasn't on till but the second I got there they stopped stacking shelves and came to serve was helpful and signed me up to loyalty card

April 3, 2025
Rated 5 out of 5 stars

Great store

Always find what your looking for any time I visit, staff are very friendly and always ready to help with your enquiry.
Great stock for pet needs, would highly recommend a visit 😀

March 29, 2025
Rated 1 out of 5 stars

Puppy vaccinations.

I went to take my 10 week old puppy for her second vaccination (1st was with the breeder). I wasn’t sure how the experience was going to go however it wasn’t the best. The vet at the community clinic was rushed and treated my puppy like a bit meat on a conveyor belt. I was greeted with “what’s the dogs name.. stick her on the table” and never once addressed her by her name. Also with a colleague standing with an iPad who never broke breath. The vet never once addressed her or tried to engage with her. Once she was on the table he began to handle her in a way she’s never been handled before (with me or my own veterinary practice). Never spoke to her as he was examining her which made her show signs of distress. Gave her injection and turned away, completely ignoring her as she cried. He then picked her up as she was scurrying trying to get into my arms as she was frightened to weigh her (again not once trying to console her or praise her), and handed me a leaflet and said “she can go outside in 2 weeks. There was a queue of around 7 people standing waiting with the door open. I was so upset by this experience that I was unable to speak due to the lump in my throat I had. I only had her vaccination done here as they were already paid for by the breeder and not compatible with what my own vet practice was offering which would have resulted in her having more vaccinations which made me go here. I will not be back to this clinic and I absolutely do not at all recommend this service to anyone despite the offerings/ competitiveness the store has. Horrible experience from start to finish.

March 18, 2025
Unprompted review
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Reply from Jollyes The Pet People - Glenrothes

We understand your disappointment with your recent visit. We strive to provide a compassionate and personalized experience for all our patients, and it's clear that your puppy's visit did not meet those standards. We appreciate you bringing this to our attention and will use your feedback to improve our practices.

We recognize that your puppy's first vaccination experience is crucial, and we are committed to making it as positive as possible. We will review your feedback with our team to ensure we are providing the best possible care and attention to all our patients.

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