The team at Hailsham are always willing to help with information and advice. The products stocked are of good quality and with the Pet Club loyalty scheme, the prices for regular shopping are extremel... See more
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See what reviewers are saying
We feed are dogs raw and although we had a few weeks where supplies were low this was picked up very quickly by staff who sorted out the issue very promptly Disappointed that my dogs favourite treat... See more
Blake who assisted us on our visit to your Hailsham store was extremely helpful in us choosing the right food products for our Cane Corso who has numerous food allergies. We will be returning again so... See more
I went into Hailsham store in a panic looking for a blow up collar as my dog had damaged her leg, The young lady could not have been more helpful giving us a piece of ribbon to measure her neck and be... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Hailsham Retail Park, Diplocks Way, BN27 3JF, Hailsham, United Kingdom
- 01323 846477
4.6
Excellent
1K reviews
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Great service great advice and nice and…
Great service great advice and nice and local for me 7 days a week
And wonderful staff
October 20, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Disappointed
Disappointed that there was not availability of 24 tins of Chappie @ £27.
There were trays of 12 tins but for £18 l did ask if l could put two trays through at their regular price as otherwise it would total £36, £9 more than usual told no.
Also it did say there was availability for the usual deal of £27, so a bit miffed.
October 10, 2025
Reply from Jollyes The Pet People - Hailsham
We appreciate you bringing this to our attention. We're sorry the Chappie deal wasn't available as advertised and that we couldn't honor the usual price for two trays. We'll review this situation to prevent similar issues in the future. Thanks for your feedback.
Not the wet dog food we use on shelves
Not the wet dog food we use on shelves. So only bought butchers, instead of the others as well.
October 7, 2025
Reply from Jollyes The Pet People - Hailsham
We appreciate you taking the time to share your feedback. We're sorry the selection wasn't what you expected. We'll look into our stock to ensure a better experience.
I love going into Jollyes
I love going into Jollyes! Everyone is friendly and goes above and beyond to help. I have many pets and a small holding and get all my animal’s food and products from jollyes. The prices are more often than not unbeatable.
October 4, 2025
Great service and selection of…
Great service and selection of products. Some of the items a a bit on the dear side.
October 3, 2025
after ordering dog food to click and…
after ordering dog food to click and collect, when went to pick it up it was not there and has not turned up.
September 30, 2025
Reply from Jollyes The Pet People - Hailsham
We regret that your click and collect order was not available. We appreciate you bringing this to our attention, and we will investigate what happened.
Went out of there way to search for some cat food which wasn’t on the shelf
Good and very helpful
September 29, 2025
Helpful staff
Helpful staff
great prices for my catfood
£5.00 off voucher in my email!
September 25, 2025
Always ready to help.
September 23, 2025
The help I received &being able to find…
The help I received &being able to find wat i wanted for my dogs
September 18, 2025
The staff are always so friendly and…
The staff are always so friendly and helpful, going beyond the call of duty where necessary. The store is always clean and tidy and more often than not I always find the cat food I give my girls, which is their own brand.
September 22, 2025
Had everything I needed
Had everything I needed, plus more. The price of the items I brought were very reasonable. Staff were very helpful and friendly.
September 15, 2025
Great selection of dog food brands
Always find the dog food I need - Royal Canin puppy Medium. I struggle to get this elsewhere. Plenty stock of many brands.
Got the cutest little rain jacket for our pup!
September 14, 2025
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