Love going to jolleys, friendly and helpful staff, the staff take time to talk about our pets and they like to see our pictures of the pets.... go in twice a week...
Company replied
Location
Switch locationUnit 4B, The Oaks Retail Park, Howard Way, Harlow, Essex, CM20 2AB Harlow, GB
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See what reviewers are saying
The staff at Jollyes are always friendly and helpful. They stock a wide range of products, and the leads/coats/ collars and harnesses are very nice. Prices are competitive. Occasionally, my dogs dr... See more
Company replied
Very good excellent customers service people who worked there very friendly talking nice giving you good idea always smiling all this enough to give 10 stars but only I can give 5 because is a maximum... See more
They always carry the sack of dog biscuits out to my car for me.. Also very good at giving over the counter advice & I remember them being thoughtful & kind during Lockdown times & when my Lexi dog h... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 4B, The Oaks Retail Park, Howard Way, Harlow, Essex, CM20 2AB, Harlow, United Kingdom
- 01279 417290
4.7
Excellent
722 reviews
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great customer service
The young lady in the Harlow store is very helpful and kind - i go in each Saturday and she has even remembered my name.
I also always donate some dog food for the local dog home each week
January 4, 2025
First visit for a while as previous dog…
First visit for a while as previous dog passed some time ago and awaiting pickup of rescue dog the next day. Staff were very helpful with advise . Discussing the dogs needs etc with my decision to go with your own brand Lifestyle products.
Thankyou Harlow
January 8, 2025
Frozen raw dog food
Very impressed with raw frozen dog food choice- and my dog loves it!
January 7, 2025
I find it easy to shop and the staff…
I find it easy to shop and the staff are helpful within the store
January 7, 2025
Friendly staff
Friendly staff, helpful and informative, going the extra mile for customer relations.
January 6, 2025
Very helpful lady in your store
December 30, 2024
Good effort to communicate
Good effort to communicate. The server was happy to be there. She took time to help with our questions regarding calming products.
As regular customers it's important to feel valued.
December 29, 2024
May use AI-assist with repliesRead more
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Live crickets and locusts they get…
Live crickets and locusts they get delivered by peregrine are always nearly dead and very low numbers. Of poor quality also. When do get an ok box they die within couple days. Not first time and won't be last. They are always bad.
December 27, 2024
Reply from Jollyes The Pet People - Harlow
Good morning,
We understand your frustration with the quality of the crickets and locusts. We strive to deliver healthy and lively insects, and we're disappointed to hear that your recent orders haven't met your expectations. We value your feedback and will use it to improve our services.
Kind regards
Jollyes customer services
I had a very nice young lady help me…
I had a very nice young lady help me nothing was too much trouble.
It’s just a shame about the prices being so expensive
December 21, 2024
Right products at the right price
December 17, 2024
The young man in the shop got me a…
The young man in the shop got me a trolley, loaded all the heavy things I wanted and then unloaded them into my car for me.
December 17, 2024
Very helpful staff every time and…
Very helpful staff every time and nothing is too much trouble.
Well done
December 13, 2024
Not good
I was told on the phone there was 5 Jollyes clumping cat litter on the shelf.
When I arrived there were none. Assistant found there should be 3. Found 2 on next shelf down behind heavy bags.
December 15, 2024
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