Ben was more than helpful with a recent change to our dogs usual kibble which upset her stomach due to a severe poultry allergy. He looked into alternatives and spent time looking to what would be... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was dubious that the 10% pet club discount would actually be reflected in the shelf prices (now we don't get them with a voucher). However, I compared the cat biscuits I wanted with Pets at Home acr... See more
It was my first visit to Jolleys and I was blown away by the level of customer service given. The employee spent ages with me talking through different food options, different litters and what she wou... See more
I purchased two large bags of dog food. Your server was very patient allowing me to leave one bag whilst I went back to collect the other. After paying she offered to carry one to the car meaning I di... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Keighley Retail Park, Hard Ings, BD21 3NJ, Keighley, United Kingdom
- 01535 667534
4.9
Excellent
867 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly helpful staff
Friendly helpful staff. Good choice of products. Well stocked store
February 4, 2025
The staff at the Keighley store are…
The staff at the Keighley store are amazing and friendly and very knowledgeable. They all need a pay rise. Regularly go in there with my dogs and they have all the time in the world for me, my wife and dogs, they really can't do enough.
February 3, 2025
Very helpful staff.
February 3, 2025
Helpful
Helpful, knowledgeable, welcoming, friendly staff, some have worked at this store for years and ooze genuine animal loving vibes
February 2, 2025
easy and quick visit to stock up on dog…
easy and quick visit to stock up on dog food
January 31, 2025
The shop assistant was so lovely and…
The shop assistant was so lovely and could not have been anymore helpful. Definitely ten out of ten.
January 31, 2025
The young man who served me was…
The young man who served me was friendly ,and carried my purchase to my car,it's always a pleasure, shopping there and good value for money
January 29, 2025
Very helpful staff and excellent value…
Very helpful staff and excellent value for money
January 17, 2025
Excellent service at kly branch
January 26, 2025
Good helpful staff
Good helpful staff, I Found what I needed straight. Always use jollys for our pet's.
January 28, 2025
Staff very kind and helpful
Thank you for being so kind and helpful carrying my heavy bags out to car
January 27, 2025
Good value only thing is I bought…
Good value only thing is I bought winalot tinned and there was no variety packs.
January 24, 2025
Very polite and helpful staff.
January 26, 2025
Wide range of products and friendly staff.
the range of products and the friendly way the lady at cash desk greeted us and our little dog Peggy.
January 20, 2025
Cat food purchase
Great selection of cat food at competitive prices and friendly staff.
January 13, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.