Jollyes The Pet People - Lisburn Reviews 939

TrustScore 5 out of 5

4.8

Jollyes Petfood Superstores, 40 Benson Street, BT28 2BG Lisburn, GB


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See what reviewers are saying

Rated 5 out of 5 stars

They always help me Wen I'm looking for specific catfood, , & love the offers on wee tins of cat meat. Applaws, very friendly, & love the cat club, but am sad you took away the club card prices... See more

Rated 5 out of 5 stars

My last visit was a repeat call. Having made several previous calls I was confident to make a further purchase. The item required was still in stock. Being a senior citizen I was pleased when attendan... See more

Rated 5 out of 5 stars

Late response. Jollies have a great team that will help you out with your selection of food for your pet. They are always happy to help out with taking your purchase to your vehicle. Great support and... See more

Rated 5 out of 5 stars

Very helpful assistant. I wanted to buy a particular dog harness but they didn't have it in stock. Assistant went out of their way to help me try and choose an alternative that would fit my miniature... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Jollyes Petfood Superstores, 40 Benson Street, BT28 2BG, Lisburn, United Kingdom

  • 02892 604704

4.8

Excellent

TrustScore 5 out of 5

939 reviews

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Rated 1 out of 5 stars

Mislead & over charged because of incorrect price tickets.

Shopping in Lisburn branch bought 2 dig & foraging trays for my rabbits the shelf edge ticket said ‘NOW £5’ - at the time a member of staff was working on re merchandising this particular department and had finished the shelves I was picking from, items were well stocked, tidy & ticketed. After paying I checked my receipt because my overall purchase seemed to be a higher total than I was anticipating - these foraging trays went through as £9 each I returned to the tills and queried the prices of these trays and the excel kibble I’d got, I showed the manager the shelf edge and he told me he was unable to change the price of these trays item and agreed they were clearly marked ‘NOW £5’ which I wasn’t happy about I did insist that the ticket be removed immediately incase another customer was had! I was refunded the 2 trays but took an extra bag of excel kibble which was reduced.

January 13, 2026
Rated 5 out of 5 stars

Love Jollyes

Love Jollyes. So much to choose from although some things are quite expensive and I do look around for better prices on some things like dry cat food. But they are always happy to help with questions

January 10, 2026

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