They always help me Wen I'm looking for specific catfood, , & love the offers on wee tins of cat meat. Applaws, very friendly, & love the cat club, but am sad you took away the club card prices... See more
Location
Switch locationJollyes Petfood Superstores, 40 Benson Street, BT28 2BG Lisburn, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My last visit was a repeat call. Having made several previous calls I was confident to make a further purchase. The item required was still in stock. Being a senior citizen I was pleased when attendan... See more
Late response. Jollies have a great team that will help you out with your selection of food for your pet. They are always happy to help out with taking your purchase to your vehicle. Great support and... See more
Very helpful assistant. I wanted to buy a particular dog harness but they didn't have it in stock. Assistant went out of their way to help me try and choose an alternative that would fit my miniature... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Superstores, 40 Benson Street, BT28 2BG, Lisburn, United Kingdom
- 02892 604704
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always helpful and friendly staff
Excellent as always
Great customer service as always
Great customer service as always.
Easily found what we were looking for.
Great selection & friendly
Great selection & friendly, helpful staff & all vey knowledgeable
Friendly helpful service
The most good things all different…
The most good things all different verities of all stuff available which we r looking in one shop
great shop great selection and staff
Very helpful staff
Very helpful staff. Great products and staff give advice if needed 🥰
Without having to ask
Without having to ask, your staff member kindly carried my bag of dog food to the till and then out to my car. So helpful, friendly and very pleasant.
Love jollyes in Lisburn
Love jollyes in Lisburn , staff really friendly , always a good experience when I go in and wouldn’t go anywhere else :)
Mislead & over charged because of incorrect price tickets.
Shopping in Lisburn branch bought 2 dig & foraging trays for my rabbits the shelf edge ticket said ‘NOW £5’ - at the time a member of staff was working on re merchandising this particular department and had finished the shelves I was picking from, items were well stocked, tidy & ticketed. After paying I checked my receipt because my overall purchase seemed to be a higher total than I was anticipating - these foraging trays went through as £9 each I returned to the tills and queried the prices of these trays and the excel kibble I’d got, I showed the manager the shelf edge and he told me he was unable to change the price of these trays item and agreed they were clearly marked ‘NOW £5’ which I wasn’t happy about I did insist that the ticket be removed immediately incase another customer was had! I was refunded the 2 trays but took an extra bag of excel kibble which was reduced.
Love Jollyes
Love Jollyes. So much to choose from although some things are quite expensive and I do look around for better prices on some things like dry cat food. But they are always happy to help with questions
Customer service brilliant
Customer service is superb. Carry heavy bird food sacks to car and load. Always knowledgeable about the products.
Good job
As always - Friendly, knowledgeable and keen to help. Good job Lisburn Jollyes Staff
Very good staff and prices
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







