They always help me Wen I'm looking for specific catfood, , & love the offers on wee tins of cat meat. Applaws, very friendly, & love the cat club, but am sad you took away the club card prices... See more
Location
Switch locationJollyes Petfood Superstores, 40 Benson Street, BT28 2BG Lisburn, GB
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See what reviewers are saying
My last visit was a repeat call. Having made several previous calls I was confident to make a further purchase. The item required was still in stock. Being a senior citizen I was pleased when attendan... See more
Late response. Jollies have a great team that will help you out with your selection of food for your pet. They are always happy to help out with taking your purchase to your vehicle. Great support and... See more
Very helpful assistant. I wanted to buy a particular dog harness but they didn't have it in stock. Assistant went out of their way to help me try and choose an alternative that would fit my miniature... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Superstores, 40 Benson Street, BT28 2BG, Lisburn, United Kingdom
- 02892 604704
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The service from the Lisburn team is…
The service from the Lisburn team is 2nd to none, however, stock can be hit or miss
Always a pleasure to visit and make…
Always a pleasure to visit and make purchases from the Lisburn branch. Staff always very helpful and welcoming!
Decent Customer Service
Staff service differs from store to store but generally staff are helpful and pleasant.
Website on the otherhand could be better.
Man’s best friend.
Always very helpful. Offer to carry large bags of dog food to my car.
Always very helpful and friendly
Helpful pleasant staff.
Great staff over a wide age spectrum.
Great staff over a wide age spectrum.
Only down on the last visit was stock levels, I'm lead to believe that storage is the problem.
Customer service was lovely.
Good range of pet related products
Good range of pet related products. Their own brand dog food is excellent value and quality. Staff are generally friendly and helpful
Good experience in lisburn store
Good experience in lisburn store, have what i need ,also helped me with my on line jollies account to get my vouchers
Late response
Late response. Jollies have a great team that will help you out with your selection of food for your pet. They are always happy to help out with taking your purchase to your vehicle. Great support and a wide selection of food, toys and accessories. Can we have more selection of Markies treats in Lisburn store please IE large size as my dog tends to just swallow the smaller ones. Thank you.
The gentleman who served in Lisburn…
The gentleman who served in Lisburn store was very polite and knowlegable
Pleasant staff
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