They always help me Wen I'm looking for specific catfood, , & love the offers on wee tins of cat meat. Applaws, very friendly, & love the cat club, but am sad you took away the club card prices... See more
Location
Switch locationJollyes Petfood Superstores, 40 Benson Street, BT28 2BG Lisburn, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My last visit was a repeat call. Having made several previous calls I was confident to make a further purchase. The item required was still in stock. Being a senior citizen I was pleased when attendan... See more
Late response. Jollies have a great team that will help you out with your selection of food for your pet. They are always happy to help out with taking your purchase to your vehicle. Great support and... See more
Very helpful assistant. I wanted to buy a particular dog harness but they didn't have it in stock. Assistant went out of their way to help me try and choose an alternative that would fit my miniature... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Superstores, 40 Benson Street, BT28 2BG, Lisburn, United Kingdom
- 02892 604704
4.8
Excellent
939 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The employees are always very helpful…
The employees are always very helpful and friendly. Jollys prices are reasonable and there are good offers
September 18, 2025
The staff were very helpful and very…1st
The staff were very helpful and very nice
September 18, 2025
Friendly helpful staff.
September 12, 2025
Great variety of foods etc for all pets
Always find the staff both helpful and knowledgeable, prices are very good + loyalty scheme
July 20, 2025
Always friendly and informative staff
Shop laid out well and easy to find items. Always a smile at the till.
July 20, 2025
They have good discounts for loyal…
They have good discounts for loyal customers, and staff always offer to carry my purchases to car when I’m in with one year old on my hip.. great store
July 4, 2025
Brilliant customer service in Lisburn Benson St store
Alan in the Lisburn Benson St store is always so helpful and patient. Nothing is ever too much bother to him! All staff in this store are friendly and helpful. It's a lovely store.
July 18, 2025
Great store for all animal needs
I have always had a positive shopping at Jolleys Lusburn. The staff are well informed, knowledgeable and always helpful
July 17, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Normally the staff are so friendly and…
Normally the staff are so friendly and helpful, but for some reason the guy on the checkout appeared to not be happy
July 17, 2025
Reply from Jollyes The Pet People - Lisburn
We appreciate your feedback. We're sorry that your recent experience did not meet our usual standards. We'll address this to ensure our team provides friendly service.
Staff are extremely pleasant
Staff are extremely pleasant. Know me by name and what I need.
July 16, 2025
Friendly and helpful staff and pricing…
Friendly and helpful staff and pricing which makes sense!
July 15, 2025
I go to the Lisburn Branch Co Antrim
I go to the Lisburn Branch Co Antrim. Basically you are selling empty space unbelievable!! I am very loyal to the store but the last month has been a total shambles - so many lines out of stock. How on earth can a pet shop constantly be out of gravy bones for dogs? In fact why has the store stopped doing loose dog treats? Bewildering? Life stage very poor selection. I could go on and on but No issue with staff who are always nice and friendly but something going badly wrong in terms of reorder replenishment? Regards Michael.
July 15, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.