They always help me Wen I'm looking for specific catfood, , & love the offers on wee tins of cat meat. Applaws, very friendly, & love the cat club, but am sad you took away the club card prices... See more
Location
Switch locationJollyes Petfood Superstores, 40 Benson Street, BT28 2BG Lisburn, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My last visit was a repeat call. Having made several previous calls I was confident to make a further purchase. The item required was still in stock. Being a senior citizen I was pleased when attendan... See more
Late response. Jollies have a great team that will help you out with your selection of food for your pet. They are always happy to help out with taking your purchase to your vehicle. Great support and... See more
Very helpful assistant. I wanted to buy a particular dog harness but they didn't have it in stock. Assistant went out of their way to help me try and choose an alternative that would fit my miniature... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Superstores, 40 Benson Street, BT28 2BG, Lisburn, United Kingdom
- 02892 604704
4.8
Excellent
939 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Assistant went out of his way to help…
Assistant went out of his way to help with choosing the products we went in for. He also suggested a different way of achieving our goal.
April 25, 2025
courteous and helpful staff
A courteous and helpful young man, whose tag said 'supervisor'.
April 22, 2025
Knowledge about kitten
April 19, 2025
Disappointing that Jollyes have pulled…
Disappointing that Jollyes have pulled the 15% off their dog food, with the member card.
But the young male staff member who frequently serves me, is very pleasant and helpful
April 11, 2025
Great service
Staff are always helpful and make useful suggestions. Got our dogs food at a competitive price.
April 3, 2025
Superb service pricing & store…
Superb service pricing & store knowledgeable friendly staff
March 21, 2025
Friendly advice on food for a senior…
Friendly advice on food for a senior dog. Also gave a small dog biscuit and a wee pet to my Sheldon.
March 27, 2025
Great service
March 20, 2025
The gentleman who served me was very…
The gentleman who served me was very pleasant and welcoming and asked if I needed anything else. He was very kind and very cheerful
March 15, 2025
Lisburn store is great
The staff in the Lisburn store are always, friendly and super helpful. They always offer to carry heavy items and put them in my car. This is one of the reasons I always go to Jollyes as it's such a nice place to shop with friendly staff.
March 17, 2025
Mother Hen
Staff extremely helpful on choosing cat biscuits and tinned meats.Carried them out to car . And polite.👍🏼
March 16, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.