Love jollyes Llanelli the staff are brilliant and it's brilliant store for everything the pets need
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Always get fantastic service at Jollyes Llanelli from Ben. He has good knowledge and always goes that extra mile to make sure we can find everything we need. He also helped with choosing and engravi... See more
Really friendly and helpful staff whenever we go there. Good selection of dog food, treats etc and more affordable than other big chains of pet stores Also have a Pet club offering discounts now and... See more
The girl there is always happy to help and always has a smile on her face .Also carried dog food out to my mobillity scooter as it was to heavy for me to carry and my stomach was hurting due to inject... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 8, SA14 9UZ, Llanelli, Wales, United Kingdom
- 01554 703 930
4.8
Excellent
692 reviews
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They're always so friendly and helpful…
They're always so friendly and helpful in the Llanelli branch, really amazing customer service and fab prices
November 1, 2024
Lovely helpful staff
November 11, 2024
May use AI-assist with repliesRead more
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Never give vouchers and unsuitable cages
Never give vouchers, never know anything and sell really small cages which are unsuitable for any small animal. Pets at Home sells larger and better cages for cheaper
October 31, 2024
Reply from Jollyes The Pet People - Llanelli
We appreciate you taking the time to share your feedback. We understand your concerns about the size of our cages and the availability of vouchers. We strive to provide our customers with the best possible experience and will take your comments into consideration as we continue to improve our offerings.
First class
The items I required were easy to find. The staff were very helpful and knowledgeable.
November 4, 2024
Impressed
First time using the shop and was impressed with the stock and layout of the shop. The staff were friendly and informative. Will definitely use Jollyes rather than a big well known pet superstore in future.
October 31, 2024
Good service and good choice of pet…
Good service and good choice of pet food and goods.
October 30, 2024
Went in to buy a waterproof jacket for…
Went in to buy a waterproof jacket for my Jack Russell but sadly nothing appropriate as they seem to be more fashionable than practical. I did manage to but some chicken feet and duck treats. Staff lady was cheery and tried to be helpful.
October 21, 2024
Jollyes Llanelli…
Always get fantastic service at Jollyes Llanelli from Ben.
He has good knowledge and always goes that extra mile to make sure we can find everything we need.
He also helped with choosing and engraving a new dog tag, excellent service Ben keep up the great work.
October 19, 2024
Unprompted review
Every thing you need in one shop
The staff are wonderful always got time
For you nothing is t o much trouble 😀
October 10, 2024
Staff are excellent
Even though it was near to closing time. The staff took time to help me with their knowledge of products to find the best solution. Very friendly staff.
October 9, 2024
Friendly staff
September 30, 2024
I found what I wanted easily
I found what I wanted easily, in a clean well presented store and good offers.
September 26, 2024
Customer Care
I was buying bulk bags and was asked if I needed help carrying them, which is always helpful.
September 28, 2024
Untrained useless staff
Asking questions while purchasing items and staff didn’t have a clue, wasn’t interested if being helpful, rude and untrained. Joined up as a member in store spending £70 odd pound, to then later go back and purchase another £50 spent.. and couldn’t find me as a member as the colleague didn’t sign me up so no I haven’t had any points for my purchases..
September 27, 2024
Reply from Jollyes The Pet People - Llanelli
Good Morning,
Thank you for your review and for bringing this to our attention. We sincerely apologise for any inconvenience this may have caused you.
We have raised this concern with the store senior teams and a member of our team will be in contact shortly to resolve.
Kind regards
Jollyes customer services
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