Keira at the Westcroft store in Milton Keynes was absolutely fabulous! I have a very small pomeranian and I struggle to find her toys and chews as she is so small. Keira gave me very helpful advice. S... See more
Location
Switch locationWestcroft District Centre, Tattenhoe Street, MK4 4DD Milton Keynes, GB
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Great friendly team. , they don't get the praise they deserve hard working always happy to help will always ask if need hand offered my daughter in law if they should carry her sacks dog food out to c... See more
The young lady person on the till, was like do I have to be here, Customer service totally none no communication except postcode. No thank you, can I get you anything else. Where week prior was at... See more
Company replied
Great service from the staff member who we were met by when taking our dog for the vac for life vaccination at our local Jollye's store. The lady was extremely friendly and welcoming. The vet as well... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Westcroft District Centre, Tattenhoe Street, MK4 4DD, Milton Keynes, United Kingdom
- 01908 503744
4.8
Excellent
1K reviews
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Westcroft store in Milton Keynes
Keira at the Westcroft store in Milton Keynes was absolutely fabulous! I have a very small pomeranian and I struggle to find her toys and chews as she is so small. Keira gave me very helpful advice. She was patient and answered my 100 questions with knowledge and professionalism. I would absolutely go back because of her. Unfortunately I didn't get the lady's name but the cashier was friendly and super helpful as well.
May 29, 2026
Unprompted review
Great staff on hand to help
Great staff on hand to help. Came away eith a bit more than intended about was helped to the car.
February 28, 2026
Helpful and professional staff
February 27, 2026
Lovely lady on the till she is always…
Lovely lady on the till she is always welcoming and chatty ,very knowledgeable to .. products are good and the pricing in Kitkat fresh cat food is excellent at present so I purchased 5 boxes
February 26, 2026
Always very friendly at the westcroft…
Always very friendly at the westcroft store cashiers are very helpful
February 21, 2026
Carried out the heavy catsan to my car…
Carried out the heavy catsan to my car without me asking.
February 19, 2026
Helpful staff
The Westcroft store are always so helpful, and showed me how not to miss some discounted products.
January 31, 2026
Staff went out the back to search for…
Staff went out the back to search for the dry dog food I needed
January 28, 2026
The assistant was very friendly and…
The assistant was very friendly and what i purchased was on offer.
January 29, 2026
May use AI-assist with repliesRead more
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The young lady person on the till
The young lady person on the till, was like do I have to be here,
Customer service totally none no communication except postcode.
No thank you, can I get you anything else.
Where week prior was at your vet and lady there could not have been anymore helpful.
January 20, 2026
Reply from Jollyes The Pet People - Milton Keynes
We appreciate you bringing this to our attention. We're sorry the service you received wasn't consistent with your previous experience. We'll address this to ensure our team provides helpful and communicative service.
Great service
Your staff went beyond being helpful and are always very helpful and friendly
January 22, 2026
Could do with better variety of premium…
Could do with better variety of premium cat food, eg applaws, encore - unable to purchase wet cat food for my cat here. Always purchase suet balls for birds and this time have tried sunflower hearts, both very good value and don't get wasted.
January 20, 2026
The item we purchased was marked at…
The item we purchased was marked at £27, at the till we were charged £28. We explained to the cashier this wasn't the first time it had happened, she replied with 'this is a head office problem'. No apology received. She also made us wait until her queue had finished before she dealt with the refund. I know it was only £1, but how many other people have been charged extra without realising.
January 8, 2026
Very helpful service and plenty of…
Very helpful service and plenty of stock also a lot of special offers.
I had a money off voucher as well,
so all good.
January 6, 2026
The service at the till point was poor…
The service at the till point was poor .
Very little interaction.
No offer of help with the 3 large bags of food ( which I've recieved in previous occasions ) .
The assistant was borderline rude .
January 2, 2026
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