Excellent service, Rihanna our groomer is so good with our pup, our pup is always beautiful when groomed and smells gorgeous. Would not go anywhere else to have our pup groomed. Booked appointments mo... See more
Location
Switch locationUnit 2, Starplan Retail Park, 19-21 Longwell Road, BT37 9UL Newton Abbey, GB
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See what reviewers are saying
Supervisor at till answered all our questions regarding puppy food choice. Very knowledgeable and friendly. Talked us through the loyalty scheme we had just downloaded. Clean, bright store. Will defin... See more
I called into the Newtownabbey store shortly before 6pm on Saturday evening to get a dog tag for my puppy. I’d been to Pets at Home who I always use and their engraving machine was broken. I assumed t... See more
A nice and welcoming store. It took a few minutes to find a colleague to help me but as soon as I did, she stopped what she was doing right away and was really helpful. I often visit another larg... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 2, Starplan Retail Park, 19-21 Longwell Road, BT37 9UL, Newton Abbey, United Kingdom
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Great prices.
Great friendly staff. Excellent prices and great variety of products.
Extremely helpful staff
No cockatiel food
No cockatiel food. I've always got my cockatiel food from Jollyes for years but the last few months I've tried there hasn't been any.
Nice shop
Nice shop. Good layout. Dog friendly. Very genuine staff. Got everything i needed.
Staff always pleasant and helpful
friendly / helpful staff!
Lovely staff in Newtownabbey and good…
Lovely staff in Newtownabbey and good selection of dog food
Staff are so friendly and are always…
Staff are so friendly and are always ready to help
Almost all that I needed available
Almost all that I needed available, staff at till really lovely girl
Great staff
Staff excellent very understanding
The staff member at the till was a…
The staff member at the till was a gentleman who is retiring and he was so lovely and cheerful and just lovely to have such great customer service. I wish him all the best with his retirement.
The two members of staff at your…
The two members of staff at your Newtownabbey store on Friday were excellent a man and woman one seemed to be the manager on the floor with glasses the other was a younger girl on the til both excellent served at 2.10 receipt 187118 made the visit a pleasure.
Staff member was very helpful and gave…
Staff member was very helpful and gave me plenty of information on a product
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