I find the staff very helpful with any questions that I have ever had,& they are very knowledgeable & have advised myself concerning things to do with my border collie many times. The prices for th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having got a new puppy we wanted to start on the right foot and buy toothbrush and toothpaste,I asked the young man behind the counter if the one I wanted was safe for puppies,after reading the info... See more
Shop was busy and I couldn’t find your app on my phone, the lady at the till point was kind, professional and calming. She quickly found me on the system and didn’t make me feel rushed or silly; she’s... See more
Shop staff are great with so much knowledge and so helpful The only thing I now don’t agree with and it’s change so much that our spending is so different now is the pet club, it’s so rubbish now w... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Coypool Retail Park, Plymouth, PL7 4TB, Plymouth, United Kingdom
- 01752 342715
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dry cat food
I was looking for a specific dry cat food and couldn’t see it on the shelves. An assistant was most obliging, looked with me and then went to find out if it was available. It wasn’t but I appreciated the effort the assistant put in. Thank you
November 13, 2025
Good shopping experience
All the products I required were available from the wide range on display. As always, the shop was busy and, also as usual, the staff were helpful and polite.
November 12, 2025
Brilliant service
Brilliant service, very friendly staff and always willing to help.
Love Joliet’s, great shop with everything I need.
November 11, 2025
The service was perfect and what we…
The service was perfect and what we bought was exactly what we wanted.You can't get better than that.
November 5, 2025
Staff were extremely helpful to me
November 6, 2025
Value for money
Staff were really helpful
Disappointed that only 1 tray of mixed lifestyle dog food was available. Luckily the James Wellbeloved dog food was on offer to save the day.
November 4, 2025
Great service as always at Jollyes
Great service as always at Jollyes Plymouth. Staff are always friendly and helpful.
October 30, 2025
Love visiting Jollyes and they always…
Love visiting Jollyes and they always have what I need. Sometimes even better than I need which makes the trip better.
October 31, 2025
Great staff friendly place to visit and…
Great staff friendly place to visit and always willing to help with advice
October 27, 2025
The workers were excellent and helpful.
October 27, 2025
Well stocked and friendly knowledgeable…
Well stocked and friendly knowledgeable staff. My dog loves to visit because she knows that she will be made a fuss of. She also loves the range of toys!
October 27, 2025
Easy to find things and staff friendly…
Easy to find things and staff friendly polite and helpful.
October 26, 2025
U had in stock what we needed
October 20, 2025
Everything you need for pet
Great choice of dog food. Customer service is very good, even carried my 10 kilo food out to the car.
October 22, 2025
Helpful staff and trolley issues
The person who served us was very helpful as it transpires my name and email address had been previously misspelt. This hopefully has now been rectified.
One issue is the money needed to free trollies. I do not very often carry coins and found this very frustrating as I usually bulk purchase dog food, bird seed etc.
October 19, 2025
Great service
Great service. Prices are amazingly reasonable, staff are helpful and knowledgeable
October 18, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.