Jollyes The Pet People - Plymouth Reviews 

1,599
TrustScore 5 out of 5

4.8

Coypool Retail Park, Plymouth, PL7 4TB Plymouth, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I love this store, it's open til 8 which is perfect for someone who works all day, a wide range of products, I particularly like the "fill your own" buckets for my birds, friendly staff, you can bring... See more

Company replied

Rated 5 out of 5 stars

I find the staff very helpful with any questions that I have ever had,& they are very knowledgeable & have advised myself concerning things to do with my border collie many times. The prices for th... See more

Rated 3 out of 5 stars

Removing some dog treats which sell well just because they are cheap is unfair to customers and their dogs. Why are you removibg rhe fish fingers at 50p treats well customers buy many of these

Company replied

Rated 5 out of 5 stars

Having got a new puppy we wanted to start on the right foot and buy toothbrush and toothpaste,I asked the young man behind the counter if the one I wanted was safe for puppies,after reading the info... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Coypool Retail Park, Plymouth, PL7 4TB, Plymouth, United Kingdom

  • 01752 342715

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,599)

9,251 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good shopping experience

All the products I required were available from the wide range on display. As always, the shop was busy and, also as usual, the staff were helpful and polite.

November 12, 2025
Rated 5 out of 5 stars

Value for money

Staff were really helpful
Disappointed that only 1 tray of mixed lifestyle dog food was available. Luckily the James Wellbeloved dog food was on offer to save the day.

November 4, 2025
Rated 5 out of 5 stars

Helpful staff and trolley issues

The person who served us was very helpful as it transpires my name and email address had been previously misspelt. This hopefully has now been rectified.
One issue is the money needed to free trollies. I do not very often carry coins and found this very frustrating as I usually bulk purchase dog food, bird seed etc.

October 19, 2025
Rated 4 out of 5 stars

Shop staff are great with so much…

Shop staff are great with so much knowledge and so helpful
The only thing I now don’t agree with and it’s change so much that our spending is so different now is the pet club, it’s so rubbish now with no real savings for customers considering we have pets for such a long term of our life’s

Please look at it and your customers spending

October 16, 2025

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