Jollyes The Pet People - Plymouth Reviews 

1,599
TrustScore 5 out of 5

4.8

Coypool Retail Park, Plymouth, PL7 4TB Plymouth, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I love this store, it's open til 8 which is perfect for someone who works all day, a wide range of products, I particularly like the "fill your own" buckets for my birds, friendly staff, you can bring... See more

Company replied

Rated 5 out of 5 stars

I find the staff very helpful with any questions that I have ever had,& they are very knowledgeable & have advised myself concerning things to do with my border collie many times. The prices for th... See more

Rated 3 out of 5 stars

Removing some dog treats which sell well just because they are cheap is unfair to customers and their dogs. Why are you removibg rhe fish fingers at 50p treats well customers buy many of these

Company replied

Rated 5 out of 5 stars

Having got a new puppy we wanted to start on the right foot and buy toothbrush and toothpaste,I asked the young man behind the counter if the one I wanted was safe for puppies,after reading the info... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Coypool Retail Park, Plymouth, PL7 4TB, Plymouth, United Kingdom

  • 01752 342715

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,599)

9,251 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Spoiling luna and daisy

My partner and I needed cat food and litter , we had a query about a price and the lady I spoke to was very professional and helpful , she dealt with my issue , the gent at the was very happy to serve and he was very friendly.

September 12, 2025
Rated 5 out of 5 stars

Great service and help

I am disabled and the staff at jolly’s of Plymouth are really helpful and very often depending on weight help me to put my items into my car always with a cheerful smile they are happy to help

September 10, 2025
Rated 5 out of 5 stars

Very helpful staff

The staff are friendly, helpful and knowledgeable about a range of things. They always do their best to help and I never feel like they are rushing to get me to buy something.

September 8, 2025
Rated 5 out of 5 stars

The lady was very helpful with are dog…

The lady was very helpful with are dog name tag and using the machine, very calm , and told us about the changes with the customer reward scheme, which in my veiw is much farer, it's been the first time visiting, since we lost our beautiful border collie JenJen 14 yrs, So good we named her twice xx Thank you jollyes, your all always helpful ❤️

July 22, 2025

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