I love this store, it's open til 8 which is perfect for someone who works all day, a wide range of products, I particularly like the "fill your own" buckets for my birds, friendly staff, you can bring... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I find the staff very helpful with any questions that I have ever had,& they are very knowledgeable & have advised myself concerning things to do with my border collie many times. The prices for th... See more
Removing some dog treats which sell well just because they are cheap is unfair to customers and their dogs. Why are you removibg rhe fish fingers at 50p treats well customers buy many of these
Company replied
Having got a new puppy we wanted to start on the right foot and buy toothbrush and toothpaste,I asked the young man behind the counter if the one I wanted was safe for puppies,after reading the info... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Coypool Retail Park, Plymouth, PL7 4TB, Plymouth, United Kingdom
- 01752 342715
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great choice of products at reasonable…
Great choice of products at reasonable prices. Good loyalty reductions.
Pleasant helpful staff willing to give sound advice.
July 3, 2025
Always polite and helpful
Always polite and helpful, good choice of petfoods and good customer discount
July 23, 2025
The staff here are lovely nothing is to…
The staff here are lovely nothing is to much trouble for them. Good range of foods etc. Pleasure to bring my puppy here.
July 22, 2025
All staff very knowledgeable.
July 18, 2025
Employees are always friendly present!
July 20, 2025
Not a great choice in Vet Bedding
Not a great choice in Vet Bedding and the store was uncomfortably hot, but …… the chap who served us was excellent in his manner and information given!
July 17, 2025
Friendly helpful staff
July 17, 2025
Polite helpful staff who go out of…
Polite helpful staff who go out of their way to please the customer.
Something you don't often find anymore.
July 15, 2025
Jollies is the only pet shop I’ve…
Jollies is the only pet shop I’ve visited where the staff and knowledgable and helpful. The plymouth store at coypool the staff make you feel welcomed and get to know you personally, always ready to offer advice it’s the friendliest store and the reason I continue to get all my pet supplies from them
July 16, 2025
Had the cat food I required.
July 14, 2025
Great shop
Great shop, low prices and helpful polite staff. Will be shopping here from now on for my dogs!
July 14, 2025
The lady that we spoke to on Saturday…
The lady that we spoke to on Saturday afternoon was very helpful and polite
I don’t know her name.
July 12, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Needs updating
App doesn’t work. Vouchers don’t open.
Store doesn’t have the ability to scan code so always just asks for post code.
January 30, 2025
Reply from Jollyes The Pet People - Plymouth
We're sorry the app and voucher experience was not satisfactory, we no longer ha and app and you can access via our website . Thanks for your feedback.
Friendly staff that go above and beyond.
June 6, 2025
The gentleman who helped me with z…
The gentleman who helped me with z harnessfor my dog was really helpful and kind and the young lady on the till was so pleasant all round lovely experience
June 6, 2025
Very helpful thank you....
June 5, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.