I love this store, it's open til 8 which is perfect for someone who works all day, a wide range of products, I particularly like the "fill your own" buckets for my birds, friendly staff, you can bring... See more
Company replied
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I love this store, it's open til 8 which is perfect for someone who works all day, a wide range of products, I particularly like the "fill your own" buckets for my birds, friendly staff, you can bring... See more
Company replied
I find the staff very helpful with any questions that I have ever had,& they are very knowledgeable & have advised myself concerning things to do with my border collie many times. The prices for th... See more
Removing some dog treats which sell well just because they are cheap is unfair to customers and their dogs. Why are you removibg rhe fish fingers at 50p treats well customers buy many of these
Company replied
Having got a new puppy we wanted to start on the right foot and buy toothbrush and toothpaste,I asked the young man behind the counter if the one I wanted was safe for puppies,after reading the info... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Coypool Retail Park, Plymouth, PL7 4TB, Plymouth, United Kingdom
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Customer service. Was looking for a scratch post for our cats. Unfortunately they were priced wrong and not many to choose from. But the gentleman helped us find a suitable one and carried it for us.
Young lady so helpfull love the washing machine
I asked staff a question on the Wash and Go and she was very informative and helpful
Great staff very helpful good prices as well as a good selection of products.
The store is well stocked and laid out very clearly, with the isles well signed for whatever pet supplies are required, so easy to navigate the store to get what you need and go...!
The staff were helpful, and the chap at the checkout was cheerful and friendly.
Easy to find what I needed for my lovely cat. Friendly staff and helpful
Discount constantly changing, no discount this purchase, but meant to be sending e mail for next discount coupon.
Very friendly and helpful staff nothing is too much trouble excellent place to get all pet supplies from
The staff were extremely helpful, friendly and knowledgeable.
Great first experience
Always plenty of product choice.
Always great deals on price.
Great opening times.
Dogs welcome shopping!
Shower cabin to wash your own dogs...mine are pick-up-able..but great for larger breeds!
What isn't there to like?
Always staff happy and ready to help you and servi you store very clean
Excellent experience
Assistant was knowledgeable helpful and pleasant
Will be back
Friendly and efficient service, good knowledge of all.products sold in store, highly recommend
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