Informative staff. Good value dog treats. Also if your dog is needing a booster vaccination, it's only £25 with no consultation fee, also cheap ( can't remember the price ) for puppy vacs or you can p... See more
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Well I like jollyes, reasonable prices, plenty of choice staff are always happy to help and with a smile
Company replied
Staff awesome as always, just disappointing to see only 1 person serving but I know the minimum wage affects shops and the prices etc. There weren't any live pets in there either, which there use... See more
Our visit on Saturday 28th September went smooth as usual. We found what we wanted and the gentleman on the checkout was very pleasant as always. He asked if we had managed to get what we wanted and i... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Meadowhall Retail Park, Sheffield, S9 2YZ, Sheffield, United Kingdom
- 01142 425421
4.7
Excellent
847 reviews
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Had all l needed
Had all l needed. Joined pet club and discovered the benefits, all good.
January 2, 2025
Good variety of products
Good variety of products, discounts when you join the pet club for free and friendly staff.
January 4, 2025
Had the products we wanted and the…
Had the products we wanted and the service was friendly and efficient
January 4, 2025
Customer Service
Although the item required was inaccessible and not very well presented on the top shelf right at the back of the shelf depth - the gentleman assistant was very accommodating reaching for the packs and as there were no trolleys available he carried the 2 cat litter packs to the till..continued to finalise the transaction and carried them to my car for me. Very grateful
January 3, 2025
Good products and friendly staff
Good products and friendly staff. I use Meadowhall Retail Park, which if you spend enough to require a trolley, should really have automated entrance doors. If you had stuck to the old loyalty scheme of 15% off of pet food it would have been 5 stars
December 31, 2024
May use AI-assist with repliesRead more
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Very unhelpful
Went in the shop to see if I could book my new puppy in for his next injection was told it was full book and I could go to rotherham, never said I had to book on line. I also wanted a harness for him the small was tiny so tried the medium that's what it said on the label so I got a Large and when I got it home it was way to big so the medium must have been a small as well. I then asked a member of staff for help as could see any Harringtons puppy wet food she came round looked on shelf and said no there's none there which I all ready saw for my self, no offers of going in the store room to see if there was any. Not very helpful at all and before you ask no they was busy the shop was empty.
January 2, 2025
Reply from Jollyes The Pet People - Sheffield
We understand your frustration with your recent experience. It sounds like you encountered some challenges with booking your puppy's appointment and finding the right harness size. We appreciate you bringing these issues to our attention. We will share your feedback with our team to help improve our service and ensure a better experience for all our customers.
needed a new harness for our french bull dog…
needed a new harness for our french bull dog the assistant was very helpful and pleasant
January 3, 2025
No fun at jollys anymore
Loyalty app broken for months and points/vouchers unusable,so app uninstalled and deleted.Have found another retailer (within 100yrds) up to 50%cheaper on occasion for our regular purchases,so now only use jollys as a last resort..Pity used to be so much better.
December 29, 2024
Reply from Jollyes The Pet People - Sheffield
We understand your frustration with the loyalty app and appreciate you bringing this to our attention. We are committed to providing a seamless and rewarding experience for our customers. We are actively working to resolve the issues with the app and ensure it functions properly.
Helpful staff
December 17, 2024
Helpful member of staff especially as…
Helpful member of staff especially as we arrived near
closing time.
December 13, 2024
Always very helpful staff
Always very helpful staff. They have everything I need for my guinea pigs.
December 11, 2024
Cheap and also get discount as well
Cheap and also get discount as well . Friendly staff great location
December 7, 2024
Wayne is such a lovely lad so friendly…
Wayne is such a lovely lad so friendly and has plenty of advice
Store was clean and well stocked
Plenty of room to get down the aisle not cluttered like some pet shops are
Good prices and caters for all pets
Fantastic service
December 11, 2024
Excellent customer services.
December 11, 2024
The young girl who served me was very…
The young girl who served me was very polite , and the store had a great variety of of toys for my dog
December 6, 2024
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