Use our local store at Snowhill Wakefield regularly- great advice and customer service. Recently got 2 bags doggy food hadn't realised til home had picked up 1 incorrect bag til opened and saw kibble... See more
Location
Switch locationRed Hall Crescent, WF1 2DF Wakefield, England, GB
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Really helpful & friendly member of staff - completely knowledgeable on anything we asked. Highly recommend this store. We had just been to an emergency vet appointment nearby with one of our dogs & n... See more
Charles and Beth always go above and beyond to make sure that I’m a happy customer. I always take my dog in with me and they fuss him likes he’s their own. I would highly recommend Jolleyes at Sno... See more
Me and my mum visit the store in snowhill regularly, it is the most welcoming store with knowledge staff who are all clearly animal lovers! Highly recommend this store for advice and products I do... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Red Hall Crescent, WF1 2DF, Wakefield, England, United Kingdom
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Great customer service
Great customer service, nothing too much trouble and every detail carefully explained. Very well stocked store which is thoughtfully laid out for customer ease.
Good display of merchandise and quick…
Good display of merchandise and quick polite service at checkout.
Lovely staff very helpful
Lovely staff very helpful. Stick available there and then. In and out in ten mins. Just what I needed.
Staff are amazing as always
Staff are amazing as always. So friendly, polite and helpful in every way possible
The shop assistant dropped everything…
The shop assistant dropped everything to help me and provide advice on what to feed my fussy lab. He's wolfed every meal down since.
I downloaded the app the other day but it's glitchy and continues to say my password is incorrect and have to reset each time, so won't be using that. But will still visit the store
The lass in there today was really…
The lass in there today was really friendly and so good with my dogs! As are the other staff when we have visited previously. We all enjoy visiting this store 😁
Very helpful staff and knowledgeable…
Very helpful staff and knowledgeable about the products
Great pet store cannot ask for anything…
Great pet store cannot ask for anything else. Fantastic range of products at great prices would highly recommend and will continue to shop with them .
Great experience
Lovely lady served me
Lovely lady served me, gave my dog lots of attention. Winning!
Spoke to lovely helpful female about…
Spoke to lovely helpful female about what I was after, asked me the right questions with regards to my dog and bought what was reccomended. The dogs more chuffed than I am though😂
Good customer service helped me get…
Good customer service helped me get what I needed for my dogs
Great staff at the snowhill retail park…
Great staff at the snowhill retail park Wakefield branch always have time to have quick chat and good advice
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