Was a bit surprised that my outlet doesn't keep Lily's Kitchen multi packs. It's the only tinned dog food I will feed my mutts as their ingredients panel is transparent and honest. Paying £2+ for an i... See more
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Location
Switch locationLustrum Avenue 1, unit 1a, TS18 2RB Stockton-on-Tees, England, GB
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Took my dog for her booster using Jollyes for the 1st time. Booking was easy registration on the day was straight forward. Vet was lovely very polite, checked my dog over and then administered the inj... See more
Absolutely amazing as always! Found everything I wanted easily in store and the staff were friendly and helpful. The girl who served me went above and beyond with customer service as we chatted about... See more
Helpful staff at a local pet supply shop. We were researching the type of food, and cages for Degu. A specific cage was needed. We went into a local store and we saw one on a high rack with a bundl... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
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Lustrum Avenue 1, unit 1a, TS18 2RB, Stockton-on-Tees, England, United Kingdom
4.8
Excellent
807 reviews
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Visited the store in Stockton on Friday…
Visited the store in Stockton on Friday and all the staff were really friendly and welcoming, it was a real breath of fresh air to come to store and be welcomed by such happy friendly staff keep up the good work Stockton
May 30, 2025
Took my dog for her booster
Took my dog for her booster using Jollyes for the 1st time. Booking was easy registration on the day was straight forward. Vet was lovely very polite, checked my dog over and then administered the injection, which my dog didn't feel so all went well. Overall a very relaxing experience
May 29, 2025
Customer service was fabulous
Customer service was fabulous. Plenty of selection for what I wanted and great advice
May 20, 2025
Don’t know what they are doing.
Absolutely disgusting, I was given advice for my dog by a member of staff called Katie. She seemed like she knew what she was talking about but that was absolutely false, after having to rush my dog to the emergency vets not even 12 hours after taking the advice from her. i now have a very big vet bill because a “Professional” worker doesn’t know basic animal knowledge. Thankfully my dog will be ok but the next persons dog might not be.
April 16, 2025
Unprompted review
Excellent customer service
Excellent customer service. A great shop well stocked with helpful and friendly staff.
May 15, 2025
Visited for first time
Visited for first time, good choice of cat products at reasonable prices. Friendly staff and clean and tidy store.
May 10, 2025
Fabulous range of products and really…
Fabulous range of products and really knowledgeable staff .
Great location
May 6, 2025
Amazing staff always cheerful and…
Amazing staff always cheerful and welcoming and I always enjoy my shop in there.
May 7, 2025
Friendly & helpful
May 6, 2025
the staff were extremly helpful & very kind they found us everything we needed for our new puppy
the staff were extremley
April 26, 2025
Full price charity donation.
Plenty, of choice, if not as much as before, 1 thing that does get me is been asked every time I go in, if I want to buy a dinner for the dogs or cats home, and its full price so you are making a profit on a charity donation, and it doesn't state that jollyes privides 1 for every 1 bought, even though yours would still cost you nothing because of the profits made from the customers donation, its not on, you need to improve that asap, or I will be going back to pets at home..
April 25, 2025
Staff great
April 24, 2025
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Got a 12kg of dog food to find when we…
Got a 12kg of dog food to find when we got home it was mouldy had to take it back to shop who were very good and exchanged it but this is the second bag in 2 months it’s been mouldy .Was told by store it would be reported to head office nothing back from them and they are going to send this bag to them too.In store service can’t fault but after sales service shocking even an acknowledgement would be nice .
April 8, 2025
Reply from Jollyes The Pet People - Stockton
We understand your frustration with the moldy dog food. It's concerning to hear that this has happened twice in such a short time. We appreciate you bringing this to our attention and that the store staff was helpful in exchanging the product. We're committed to ensuring the quality of our products and will investigate this matter further. we will investigate to whom store have escalated this to and will investigate wit the manufacturer once we have gathered further information a member of the team will be in contact
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