The store manager lav I think was her name was so helpful, directed me to the exact dog cage I wanted and even scoured the warehouse to look for additional bones for purchase. Gave me lots of info reg... See more
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The lady who served me was so helpful, I asked about recommendations for raw cat food, she told me they sold it however it was in stock, she left a note for me to reserve some in the next delivery and... See more
Very friendly staff,good with my dog. Gave me some good advice on dog food options for my shiba inu, would definitely recommend to pet owners. Great value for money v meat content with their lifestage... See more
Excellent choice and great prices too. Staff are really helpful. Easy to order for click and collect. My only negative comment is regarding ordering large bags of kibble, it only gives you the option... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 11, The Pipeworks, DE11 9AA, Swadlincote, United Kingdom
- 01283241570
4.6
Excellent
385 reviews
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Great value
Boosters done, quick and efficient and so much cheaper than going to the vets.
February 27, 2026
Always have the product I need at a…
Always have the product I need at a fare price and staff especially where I go have an extremely knowledgeable manager who will happily help with your questions
November 29, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Jollyes The Pet People - Swadlincote
We are glad to hear you were happy with the groomer who took care of your dog, so thank you for your lovely feedback!
Kind regards,
Jollyes Customer Care
Very helpful
The sales person was very helpful when I was looking for a specific product and found it for me
February 22, 2026
Being of short stature I always…
Being of short stature I always struggle to reach what I need and the staff are always helpful.
February 21, 2026
Brilliant service
Brilliant service, always polite and helpful plenty of patience so pleased with the outcome of all my dogs Definately recommend
February 19, 2026
Rude staff ,not helpful at all,they…
Rude staff ,not helpful at all,they make you feel uncomfortable watching you around the shop like you are going to take something not a nice experience while shopping for your adorable pets
February 9, 2026
Reply from Jollyes The Pet People - Swadlincote
We appreciate you taking the time to share your experience. We're sorry to hear that our team's behavior made you feel uneasy. We'll address this to ensure a better environment for everyone.
Polite helpful and well informed staff.
January 25, 2026
Love the Swad shop
Love the Swad shop, good range and very polite and helpful staff.
January 18, 2026
Great people great service too they…
Great people great service too they make you welcome and very helpful advise given regarding animals or their needs
January 19, 2026
The sales lady in our store is very…
The sales lady in our store is very friendly and patient, always helpful
January 10, 2026
Happy people
Always polite and very knowledgeable staff have a warm and friendly atmosphere always a smile
January 11, 2026
You have some of the worst staff ever…
You have some of the worst staff ever and management
January 2, 2026
Very good product and great price
January 5, 2026
My picky eater.....The asst manager was extremely helpful…
The asst manager was extremely helpful in resolving my picky eater problem. He recommended a biscuit food that my kitten is now eating happily.
January 4, 2026
Staff went out of there way to help us…
Staff went out of there way to help us find what we wanted , on shop floor and also checkout , we'll done
December 29, 2025
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