The store manager lav I think was her name was so helpful, directed me to the exact dog cage I wanted and even scoured the warehouse to look for additional bones for purchase. Gave me lots of info reg... See more
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The lady who served me was so helpful, I asked about recommendations for raw cat food, she told me they sold it however it was in stock, she left a note for me to reserve some in the next delivery and... See more
Very friendly staff,good with my dog. Gave me some good advice on dog food options for my shiba inu, would definitely recommend to pet owners. Great value for money v meat content with their lifestage... See more
Excellent choice and great prices too. Staff are really helpful. Easy to order for click and collect. My only negative comment is regarding ordering large bags of kibble, it only gives you the option... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 11, The Pipeworks, DE11 9AA, Swadlincote, United Kingdom
- 01283241570
4.5
Excellent
385 reviews
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Very helpful staff.Thank you.
November 13, 2025
Great selection of treats for the dogs…
Great selection of treats for the dogs and the staff are really friendly and helpful in guiding you to the products that are most appropriate for your needs.
November 10, 2025
Poor price labeling and staff interactions
RE: Your offers are not clearly labled-
We recently bought a tub of dried sprats from your Swadlincote store, they were by the till labled £8.99 but upon paying at the checkout the price way far more than that!
The member of staff stated that the price we noted was fir a bag of pet food- that was not rhete anymore.
I advised the staff member that better lableing of products and price would be better and perhaps be nicer to customers.
My husband now refuses to shop at that store ever again (and i promise you, he won't) because he felt humiliated at the till and the staff were not helpful in the slightest
November 1, 2025
Always friendly helpful staff
October 31, 2025
Staff always friendly and good…
Staff always friendly and good selection of products
October 16, 2025
Not very helpful and quite dismissive
Not very helpful and quite dismissive
I am in the pet club and no discount
October 16, 2025
Needed some medicine for my dog
Needed some medicine for my dog, the member of staff that helped me was very good and knew exactly what I needed
October 11, 2025
Brilliant shop with plenty of stock and…
Brilliant shop with plenty of stock and fair prices staff friendly
October 1, 2025
You had the food we required and the…
You had the food we required and the staff are alwaysso helpful
September 26, 2025
Very friendly and helpful staff
September 23, 2025
Great prices
September 21, 2025
Excellent service as always.
Excellent service as always. Staff very helpful.
We always use Jollyes for good value and good service.
September 20, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unhelpful staff
The products are alright, but the staff are rude and unhelpful. They look really miserable. Is it that bad a company to work for?
September 12, 2025
Reply from Jollyes The Pet People - Swadlincote
We appreciate your feedback. We're sorry to hear that you found our products just alright and that our staff seemed unhelpful and unhappy. We'll address this internally.
Successful visit
The store had the items we needed and when asked, staff were able to direct us appropriately.
September 13, 2025
Always great experience..
Always great experience..
Take two dogs for full grooming.. excellent communication feel very comfortable leaving them and they always come out looking amazing.
Great care taken.
September 8, 2025
Pet treat stock up
Staff polite and helpful as always
Products i wanted were in stock
September 11, 2025
More choice
Our dog will only eat Durham frozen food but just lately you do not have the selection like you used to have
September 6, 2025
Reply from Jollyes The Pet People - Swadlincote
We appreciate you bringing this to our attention. We're sorry that you've noticed a change in the Durham frozen food selection. We value your feedback and will look into this.
The girl who served me was very helpful
September 8, 2025
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