The store manager lav I think was her name was so helpful, directed me to the exact dog cage I wanted and even scoured the warehouse to look for additional bones for purchase. Gave me lots of info reg... See more
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The lady who served me was so helpful, I asked about recommendations for raw cat food, she told me they sold it however it was in stock, she left a note for me to reserve some in the next delivery and... See more
Very friendly staff,good with my dog. Gave me some good advice on dog food options for my shiba inu, would definitely recommend to pet owners. Great value for money v meat content with their lifestage... See more
Excellent choice and great prices too. Staff are really helpful. Easy to order for click and collect. My only negative comment is regarding ordering large bags of kibble, it only gives you the option... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 11, The Pipeworks, DE11 9AA, Swadlincote, United Kingdom
- 01283241570
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Always polite and great service xxx
Shop had everything we were looking for
We couldn’t find what we were looking…
We couldn’t find what we were looking for so asked a very helpful young man who showed us where the product was & happily explained the different varieties!
Staff extremely helpful, large choice of products…
The member of staff was extremely helpful and pleasant. She personally directed me to the item I required as I was not familiar with the shop.
I then had a problem with the shopping cart and she was also very helpful.
My dog is blind
My dog is blind and the lady who groomed her was lovely, I have booked for June as I felt comfortable with groomer
Helpful and friendly staff nothing was…
Helpful and friendly staff nothing was not to much trouble
Staff member was so helpful
Staff member was so helpful when I was trying to choose a dog harness. Really sorry i didn’t get her name.
Good service at the pet clinic and good…
Good service at the pet clinic and good products in the store.
Lovely shop staff helpful
Nice young man served me
staff was very helpful
Your staff was very helpful and I got everything I wanted on this visit couldn’t wish for more pleasant to staff
Great prices,helpful and knowledgeable…
Great prices,helpful and knowledgeable staff. What more could I ask for
Convenient, well stocked shop
Well presented shop with a variety of special offers and a good range of products.
Helpful staff.
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