The store manager lav I think was her name was so helpful, directed me to the exact dog cage I wanted and even scoured the warehouse to look for additional bones for purchase. Gave me lots of info reg... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The lady who served me was so helpful, I asked about recommendations for raw cat food, she told me they sold it however it was in stock, she left a note for me to reserve some in the next delivery and... See more
Very friendly staff,good with my dog. Gave me some good advice on dog food options for my shiba inu, would definitely recommend to pet owners. Great value for money v meat content with their lifestage... See more
Excellent choice and great prices too. Staff are really helpful. Easy to order for click and collect. My only negative comment is regarding ordering large bags of kibble, it only gives you the option... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 11, The Pipeworks, DE11 9AA, Swadlincote, United Kingdom
- 01283241570
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Been with jollyeys so many years like a…
Been with jollyeys so many years like a second home for my pets needs
sales assistant was miserable
sales assistant was miserable, not a word uttered. Really enjoying their job! looked bored stiff!
Easy to access store with friendly…
Easy to access store with friendly staff and good offers on a variety of items.
Went to the Swadlincote store what a…
Went to the Swadlincote store what a fantastic shop has got everything you need was able to pick up exactly what I wanted.
Pooch Spa
Staff were very helpful and friendly, did a great job and called as soon as they had finished, excellent service.
Clean and well displayed shop
Clean and well displayed shop. Good prices and variety. Polite staff.
Very friendly knowledgeable staff
Very friendly staff,good with my dog. Gave me some good advice on dog food options for my shiba inu, would definitely recommend to pet owners. Great value for money v meat content with their lifestage artisan dry food.
First visit to this store
First visit to this store. The assistant was very helpful in directing me to what I needed. Would definitely recommend.
Dexter loved his haircut and he looked…
Dexter loved his haircut and he looked fantastic.
Gary was incredible on our recent trip…
Gary was incredible on our recent trip to jollies.
He helped us with equipment and also handy tips and information for the arrival of our adopted pets at the weekend.
Nothing was too much trouble and I would recommend to all pet owners.
Thank you
Friendly professional staff providing a…
Friendly professional staff providing a great range of products and services for a variety of pets with bonus of cheaper prices etc by being a member of their customer club
Very pleasant person serving and stock…
Very pleasant person serving and stock of supplies.
A very helpful staff member
A very helpful staff member, found what I wanted , carried it to the car
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







