The store manager lav I think was her name was so helpful, directed me to the exact dog cage I wanted and even scoured the warehouse to look for additional bones for purchase. Gave me lots of info reg... See more
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The lady who served me was so helpful, I asked about recommendations for raw cat food, she told me they sold it however it was in stock, she left a note for me to reserve some in the next delivery and... See more
Very friendly staff,good with my dog. Gave me some good advice on dog food options for my shiba inu, would definitely recommend to pet owners. Great value for money v meat content with their lifestage... See more
Excellent choice and great prices too. Staff are really helpful. Easy to order for click and collect. My only negative comment is regarding ordering large bags of kibble, it only gives you the option... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 11, The Pipeworks, DE11 9AA, Swadlincote, United Kingdom
- 01283241570
4.5
Excellent
385 reviews
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Dog nail clip - non existent customer service
I have been bringing my dog to Jollyes Swadlincote for my dogs nail clip for over 12 months, and I have always received a polite and professional service.
I visited Jollyes today for another nail clip and the service I received from the lady on duty was appalling - I appreciate it was a loud working environment, and I initially misunderstood a question from the Jollyes employee, however to receive a condescending response is totally out of order. When challenged, I received quite defensive attitude. I raised this issue with the store manager on duty, her response gave me the impression this wasn’t the first complaint received for this particular individual - I will go elsewhere going forward.
March 29, 2025
Unprompted review
Reply from Jollyes The Pet People - Swadlincote
Good afternoon,
We appreciate you taking the time to share your experience. We understand that receiving this response from an employee can be frustrating, especially when you've previously had positive experiences. We strive to provide a welcoming and professional environment for all our customers, and we will take your feedback seriously and use it to further improve our customer service.
Kind regards,
Jollyes
Brilliant!
Brilliant!
The staff are friendly and helpful and pointed me in the right direction for some medicine for my dog. I was amazed at the range of products and they cater for all animals not just dogs and cats.
March 24, 2025
New coat and calming plug
very helpful customer service
thank you.
I think the plus
I bought is helping my anxious little rescue dog
March 23, 2025
First time in the shop
First time in the shop
Will return
So helpful and friendly staff
Shop so clean tidy and fresh smelling
Good prices for pet products
March 19, 2025
My cats enjoy Butchers cat food
My cats enjoy Butchers cat food, I struggle to find it in Burton-on-Trent, so was delighted to see that you stock it on my trip over to Swadlincote, and especially delighted to find it on offer. Plus other great prices on cat treats. Staff always friendly.
March 15, 2025
Called in at 5.30 ish some good offers…
Called in at 5.30 ish some good offers but the staff were so miserable pity
March 17, 2025
Reply from Jollyes The Pet People - Swadlincote
We appreciate you taking the time to share your feedback. We're sorry to hear about your recent experience with our staff. We strive to provide excellent customer service and will use your feedback to improve our team's interactions.
Expensive
Only use Jollyes occasionally when my usual supplier of Nutriment is OOS as it’s much more expensive.
March 11, 2025
Helpful staff who took me to the…
Helpful staff who took me to the product I couldn’t find. Always friendly and pack your bag for you.
March 10, 2025
Excellent experience
Excellent experience. They welcome dogs and have a wide range of products for all sorts of pets. Really great staff and I love going in there.
March 10, 2025
Great support from staff to get the…
Great support from staff to get the products I required and to help save me some money.
March 10, 2025
Advice on pet medication was very good & extremely helpful
Advice on pet medication was very good
March 7, 2025
Couldn’t find what I wanted and the…
Couldn’t find what I wanted and the girl was so helpful. Good choice of stock
March 6, 2025
Good choice of dog food.
March 3, 2025
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