The store manager lav I think was her name was so helpful, directed me to the exact dog cage I wanted and even scoured the warehouse to look for additional bones for purchase. Gave me lots of info reg... See more
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The lady who served me was so helpful, I asked about recommendations for raw cat food, she told me they sold it however it was in stock, she left a note for me to reserve some in the next delivery and... See more
Very friendly staff,good with my dog. Gave me some good advice on dog food options for my shiba inu, would definitely recommend to pet owners. Great value for money v meat content with their lifestage... See more
Excellent choice and great prices too. Staff are really helpful. Easy to order for click and collect. My only negative comment is regarding ordering large bags of kibble, it only gives you the option... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 11, The Pipeworks, DE11 9AA, Swadlincote, United Kingdom
- 01283241570
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Staff went out of there way to help us…
Staff went out of there way to help us find what we wanted , on shop floor and also checkout , we'll done
Very helpful young lady at the counter
Very helpful young lady at the counter. Polite, friendly and professional.
They always do a good job with my dog
Good Shopping experience
Good Service
good selection of treats for dogs and sacks of Mac dog food dogs enjoy and the price for 15kg is good value
Great staff
Even when closing , stayed attentive and no rushing us. Thank you so much
Excellent
Excellent service. Staff are always extremely helpful & friendly. Highly recommend!
One staff member goes out of her way to…
One staff member goes out of her way to help every time
Simply good value.
Good quality Reasonable price Wide…
Good quality Reasonable price Wide aisles and clean
Always friendly and helpful
Always friendly and helpful, helps with choices for food whats best for your pet. Good choice of products
I couldn't get a filled bone for my…
I couldn't get a filled bone for my dog. Only small ones on shelf, and not many of those.
Good about of stock and the people are…
Good about of stock and the people are friendly
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