The store manager lav I think was her name was so helpful, directed me to the exact dog cage I wanted and even scoured the warehouse to look for additional bones for purchase. Gave me lots of info reg... See more
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The lady who served me was so helpful, I asked about recommendations for raw cat food, she told me they sold it however it was in stock, she left a note for me to reserve some in the next delivery and... See more
Very friendly staff,good with my dog. Gave me some good advice on dog food options for my shiba inu, would definitely recommend to pet owners. Great value for money v meat content with their lifestage... See more
Excellent choice and great prices too. Staff are really helpful. Easy to order for click and collect. My only negative comment is regarding ordering large bags of kibble, it only gives you the option... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 11, The Pipeworks, DE11 9AA, Swadlincote, United Kingdom
- 01283241570
4.5
Excellent
385 reviews
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Very expensive
Very expensive , not much choose for dry dog food , the hay for guinea pigs is more like straw .
You can buy the same products in other shops for third of the price .
December 21, 2024
Reply from Jollyes The Pet People - Swadlincote
Good afternoon,
We appreciate you sharing your feedback. We understand your concern about pricing and selection. We always strive to offer a variety of products at competitive prices, and we'll review our offerings to ensure we're meeting customer expectations. We value your input and will use it to improve our store.
Please note that our stores do offer a Price Match Guarantee if you are able to show evidence of the item being cheaper elsewhere within a 5 mile radius.
Kind regards
Jollyes customer services
Staff were very helpful & informative.
Staff were very helpful & informative.
Happy to answer questions & recommend products based on my puppies needs 😁👍
January 3, 2025
Our little dog always looks so…
Our little dog always looks so different when he comes out. She does a really good job with his cut and listens to what we actually want.
December 31, 2024
The grumpiest staff you'll ever meet
I regularly get my animals food and other bits from the store. The staff are never happy, always grumpy they make no effort to greet customers they see regularly and not once have I had a hello or thank you at the till when I've purchased items. After my last visit I decided that I will no longer use the store as the staff were more interested in chatting about whatever to each other whilst 4 people were waiting at the till than service to the customers waiting and then when I was served to be huffed at by a member of staff because I refused to give my email address. The staff need extra training in customer care and friendlyness.
December 22, 2024
Reply from Jollyes The Pet People - Swadlincote
We appreciate you taking the time to share your feedback. We understand your frustration with the recent experience you had in our store. We strive to provide excellent customer service and it's disappointing to hear that your expectations weren't met. We will take your feedback seriously and use it to improve our customer service training and ensure a more positive experience for all our customers.
Excellent service
We needed some advice about our poorly dog and which sort of food to get him,the gentle that helped us stopped immediately what he was doing and took us over to the dog food showing us and explaining about them,he showed great empathy and was very professional in the way he explained stuff,I will definitely return.
December 22, 2024
Fantastic staff with. Wealth of knowledge
The store manager lav I think was her name was so helpful, directed me to the exact dog cage I wanted and even scoured the warehouse to look for additional bones for purchase. Gave me lots of info regarding calming methods for anxious dogs and how to treat a wound with the correct antiseptic spray. A great help and and also to the cashiers helping me with a trolley and watching half my purchase while I headed to the car
December 13, 2024
Enjoyable visit
Enjoyable visit. The store was well maintained.
The staff were lovely and friendly.
December 5, 2024
Naela had a great experience at Jollys…
Naela had a great experience at Jollys wonderful ladies very kind and caring 😊 would definitely recommend 👌 😀
Kristy
November 30, 2024
Never had any pedigree dry food whatsoever not good drove to pets at home had tons of every type 👎
Never had any pedigree dry food whatsoever
November 29, 2024
Reply from Jollyes The Pet People - Swadlincote
We understand your disappointment with our product. We appreciate you taking the time to share your feedback and will use it to improve our offerings.
Everything was really easy to find
Everything was really easy to find . Prices are great . Staff very helpful and friendly.
November 16, 2024
Very helpfull staff
November 8, 2024
I walked into the grooming room with my…
I walked into the grooming room with my dog to see if they could help as he’s long haired and had a toilet mishap (anyone with long haired fur babies will understand) and they sorted him straight away, I’m so grateful, they are lovely, and everyone in the shop is always so helpful, I so glad I live local.
November 15, 2024
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