The staff offer a fantastic service! Even more appealing now they have stopped selling animals in the store. That's why I shop with yourself and not the other one.
Company replied
Location
Switch locationWellington Retail Park, Hambledon Road, PO7 7FG Waterlooville, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went into the store in Waterlooville about the deputy manager was really rude and unprofessional I asked for help from bloke behind the till and the deputy manager came behind till very rude with a at... See more
Company replied
Great and pleasant atmosphere, very friendly, welcoming and helpful staff! It has a great big range of selection options for all different pets, it’s quite easy to find what you’re looking for and the... See more
Friendly staff, shelves well stocked. Reason for not giving a 5* rating is that each time we go in, usually following an hours walk to the shop with our dog, who loves to ‘goJollyes’ the water bowl... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Wellington Retail Park, Hambledon Road, PO7 7FG, Waterlooville, United Kingdom
- 02392 261441
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything you need for your…
Everything you need for your pet.reasonably priced..friendly,prompt service
May 27, 2025
Good products at good prices and…
Good products at good prices and helpfull staff .First time I've been in shop for 20ish years will be back and have ordered on line
May 25, 2025
Staff were fab
Staff were fab. A great selection of dog snacks and essential items for my girl. Only downside was a very limited selection of Barking Heads wet food.
May 21, 2025
Normally satisfied
I've been going to Jollyes for a number of years now and have always been satisfied that I have always got what I need. I'm sure it's due to availability of deliveries, but over the last few weeks certain things haven't been available, which then I have to go elsewhere for certain items.
May 20, 2025
Pleasant lady
May 19, 2025
The receptionist could have been more…
The receptionist could have been more welcoming..an Hello and a smile cost nothing
May 14, 2025
The lady who served us was blunt
The lady who served us was blunt, abrupt and condescending in manner, and in no way engaging.She also took umbrage as I did not take up offer of donating to an animal charity
May 13, 2025
Pet Food and Welcome
The young lady was friendly and made me feel welcome and chatted even though I am a regular customer for wild bird seed.
May 9, 2025
Always been served by girls but my last…
Always been served by girls but my last visit a man served me rather rude I said that's parrot food I know that he said not a good advert for customers
May 8, 2025
Friendly helpful
April 29, 2025
Very helpful and informative staff
May 1, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.