The staff offer a fantastic service! Even more appealing now they have stopped selling animals in the store. That's why I shop with yourself and not the other one.
Company replied
Wellington Retail Park, Hambledon Road, PO7 7FG Waterlooville, GB
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The staff offer a fantastic service! Even more appealing now they have stopped selling animals in the store. That's why I shop with yourself and not the other one.
Company replied
Went into the store in Waterlooville about the deputy manager was really rude and unprofessional I asked for help from bloke behind the till and the deputy manager came behind till very rude with a at... See more
Company replied
Great and pleasant atmosphere, very friendly, welcoming and helpful staff! It has a great big range of selection options for all different pets, it’s quite easy to find what you’re looking for and the... See more
Friendly staff, shelves well stocked. Reason for not giving a 5* rating is that each time we go in, usually following an hours walk to the shop with our dog, who loves to ‘goJollyes’ the water bowl... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Wellington Retail Park, Hambledon Road, PO7 7FG, Waterlooville, United Kingdom
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I managed to find a whole host of goodies that I needed and excellent prices. Pleasantly suprised.
Staff always helpful and polite. Store well stocked
Friendly staff and helpful and gave me good advice and helped me in picking the right food for my cat that has urinary tract issue
A friend suggested going there I spoke to a lovely girl who helped me decide on a raw food for my 2 French bulldogs I was having trouble finding suitable food for them ( the girl went over and above chatting to me and my dogs seem so pleased with the food I will definitely be using all the time
Great selection and price with helpful staff
Jollies waterlooville is my doggie supermarket of choice.
Staff are always lovely and I go in there weekly.
I use their own brand lifestage dog food which is excellent.
Always happy with the service from Jollyes. My local branch is Waterlooville and the staff are always helpful and friendly.
The staff are always friendly and very knowledgeable. Good supplies in shop.
The staff are always polite and helpful it’s a really good place to shop
The young girl in store was very helpful advising me on the correct bedding and food for my sons rats. As she kept rats she recommended what she used herself at home and was a better more economic option
Found the staff very helpful and also like the prices compared with some other pet stores,have shopped around but always find what l want so happy with that.
Jean Roberts.
Great range of products at good prices, and the staff are always super helpful and friendly.
Always good choice and plenty of stock, staff always make you feel welcomed and and makes a fuss of my dog.
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