Jolly Tots Reviews 578

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 221 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and friendly demeanor, making the shopping experience pleasant and stress-free. People frequently highlight the excellent customer service, noting the team's patience and willingness to go above and beyond to assist with queries and product demonstrations. Consumers are also very satisfied with the products themselves, describing them as high-quality, sturdy, and well-made, with a fantastic range of options to suit various needs and budgets. Many reviewers appreciate the competitive and reasonable pricing, often finding better deals than elsewhere. The overall service is frequently described as seamless and efficient, with many people commending the quick and helpful communication.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and extensive product... See more

Product

Clients share positive opinions on product, highlighting the wide selection and quality. Many reviewers... See more

Service

People report positive experiences with service, consistently highlighting the helpfulness, professionalism,... See more

Price

Reviewers highlight positive aspects of price, consistently praising the excellent and competitive pricing.... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

We had a amazing experience today at jolly tots. There are lots of options to choose from. The customer service was great. Bought an amazing bundle with the help of David. Got suggested the most affor... See more

Rated 5 out of 5 stars

A 5 star review for Jolly Tots and in particular, David! The staff are always very helpful. We have virtually purchased nearly all of our things for our little one from this great family run business,... See more

Rated 5 out of 5 stars

Firstly, the we have bought every single bit for our daughter from this shop and never had a fault! She’s now turning one and we were looking for the perfect easy to use stroller, david and was an AMA... See more

Company replied


Company details

  1. Baby Store

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

4.9

Excellent

TrustScore 5 out of 5

578 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

They’re brilliant at jolly tots

They’re brilliant at jolly tots. Really good variety at unbeatable prices. I looked everywhere and didn’t find a good match to them. We bought form them and the nuna set arrived the next day. We were so happy with it. All brand new packaged in its original boxes. The staff are very helpful if u have any questions. The delivery was tracked and no damage to packaging also. They’re realisable and good prices. Price matters a lot and I think that’s the best thing about them….. they have great prices.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, quick delivery, amazing price. Really happy with the Nuna Trivv Next & Arra Flex Car seat!

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Responsive!

The team was extremely responsive and cooperative. I purchased the Joie Aeria bundle, but unfortunately the bedside crib was no longer available. They promptly informed me and offered either an alternative or a partial refund. I chose the partial refund, which was handled smoothly and without hassle. I haven’t tried the products yet, but I’m confident they’ll be great as well.

November 25, 2025
Rated 5 out of 5 stars

More than a 5* service

More than a 5* service - Great communication from the company, ordered a car seat which id seen on Facebook and less than 24 hours later its been delivered. Would highly recommend and will be ordering more. Thank you Jolly tots!!

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great store

Great service, quick delivery, amazing price. Really happy about travel system which i bought. Highly recommended!

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, sent my item out quickly and received perfectly! Got updated via txt from delivery company to let me know about delivery
I would recommend this company, thank you so much 5⭐️

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Jolly tots made choosing the right pram…

Jolly tots made choosing the right pram so easy! And answered every question I had along the way, Was also very accommodating when I ended up changing my mind on which travel system I wanted, they also accept payment plans which made the whole process so much easier! Delivery was also very quick I was told 1-3 days but came the next day which surprised me being over the water. They kept me updated the whole way through and couldn’t have been anymore helpful! Definitely wouldn’t use another company. Thank you so much!

October 21, 2025
Unprompted review
Rated 4 out of 5 stars

Great site and just delivery updates need sorting

Great site and quick delivery. However, no delivery information was given to track the order. We both work in the week so to get a ring door bell notification of the travel system worth over £800 being left on my door step was not ideal. Communication/updates need to be sent.

September 27, 2025
Jolly Tots logo

Reply from Jolly Tots

So sorry about this Caitlin. This order was coming direct from Venicci. They had all your details so tracking should have been updated from DHL. We will feed these comments back to Venicci as it’s not ideal at all.

Rated 5 out of 5 stars

Absolutely fantastic service from jolly…

Absolutely fantastic service from jolly tots! I have used them twice now and have always been very pleased. Very prompt at online replies & very helpful staff in stores (I have been to both)
I messaged this morning in need of a stroller & picked it up the same day. 10/10 .
Thanks guys

October 3, 2025
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

What a lovely review thank you so much ☺️

Rated 5 out of 5 stars

Ordered several times from them over…

Ordered several times from them over the last 4 years, amazingly fast delivery and always as described. Good quality baby products, always amazed at the low prices they sell them at too!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service and great quality we…

Brilliant service and great quality we got a my babiie travel system, baby bouncer, crib, carseat and play mat on a offer for £299+delivery. I ordered through there Facebook page which was a bank transfer so I was a little bit weary but our order came within a few days or ordering. Thankyou very much

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding support and advice!

I don’t normally write reviews but feel the need too after the outstanding service I received today!

What amazing service Jollytots offer, there were there on hand for my questions I asked on Instagram after they recommended a few seats that would match what I need I drove over to the store. I was greeted with a warm friendly smile who made me feel at easy and relaxed.

Choosing the right car seat is a mine field however this was made so easy with the most helpful and update advice from these guys. Nothing was too much trouble and took seats out to my car to see how they fitted and showed step by step instructions how to fit myself. Extremely helpful and wasn’t rushed in the slightest. I even changed my mind a few times on seats but that was no trouble nothing was to much trouble,

They have a huge selection of car seats and every brand but not only that but all 4 seats I brought were all in stock in the colours I wanted.

Aftercare too is second to none…. After I got home I emailed to asked how I register the warranty, which they quickly responded.

I honestly can NOT rate this store highly enough I wish I could give more stars because they deserve them.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

The team are so helpful!

Had such a good experience selecting my stroller and travel system at Jolly Tots. As a first time mum there is so much info to take in and the team were really helpful in helping me consider all options and were able to give me a great price on a full Nuna set. Special mention to Kayleigh who was super helpful! Would definitely recommend visiting :)

September 6, 2025
Unprompted review

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