Jolly Tots Reviews 577

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and friendly demeanor, making the shopping experience comfortable and pressure-free. People frequently highlight the excellent quality of the products, noting their sturdiness, safety, and beautiful design, with a wide range of options to suit various needs and budgets. The customer service is often described as fast, efficient, and professional, with many appreciating the personalized approach and the staff's willingness to go above and beyond. Reviewers also commend the competitive and reasonable pricing, often finding better value than other retailers.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the staff for being welcoming,... See more

Product

Customers had positive experiences with product. Reviewers consistently praise the wide range and high... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Price

People report positive experiences with price. Customers consistently praise the competitive and reasonable... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

We had a amazing experience today at jolly tots. There are lots of options to choose from. The customer service was great. Bought an amazing bundle with the help of David. Got suggested the most affor... See more

Rated 5 out of 5 stars

A 5 star review for Jolly Tots and in particular, David! The staff are always very helpful. We have virtually purchased nearly all of our things for our little one from this great family run business,... See more

Rated 5 out of 5 stars

I cannot tell you how helpful and informative Tom was. It was really refreshing to go somewhere and someone know what they are talking about. Not just this but what a lovely , personable person he was... See more


Company details

  1. Baby Store

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

4.9

Excellent

TrustScore 5 out of 5

577 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A 5 star review for Jolly Tots!

A 5 star review for Jolly Tots and in particular, David! The staff are always very helpful. We have virtually purchased nearly all of our things for our little one from this great family run business, very reasonably priced and good quality items all round. Highly recommend store!

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Staff always go above and beyond

Staff always go above and beyond, on the recommendation of staff we ordered a footmuff yesterday and arrived today, amazing service. Have ordered a pram previously and would order from again. Thank you

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service - new pram

Ordered a new bugaboo duo pram with Harvey from Jolly Tots Evesham. Couldn’t fault his knowledge or the service, we needed the pram quickly and he did everything he could to get it fast tracked for us.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend!

I have ordered a few times from Jolly Tots, I order through their Facebook page and they have always been so responsive. Delivery is always next day, so quick! Would definitely recommend!

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Highly impressed with Jolly Tots

Highly impressed with Jolly Tots - I ordered a Joie Wish baby bouncer. Jolly Tots gave the best price I could find plus a 10% off code. I placed the order and the bouncer arrived the next day. Faultless service. I checking in with them about registering the chair and got a prompt email back saying not to worry as they would deal with any issues if they arose within two years.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Arguably the best customer service I have ever received, genuine & kind people!

Having come across a Pram/carrycot/car seat bundle online, I actually called the wrong store location at Jolly Tots Birmingham and spoke with Demi-Leigh initially. Demi-Leigh was incredible, said not to worry, I will call the Eversham branch right now and can even arrange for a video for you before you make the long journey. Despite it being a busy Saturday, she followed up true to her word in just 5 minutes! I then called the correct branch in Eversham where I came across both Tom and Mazie who were equally as patient, knowledgeable and truly amazing! Tom & Mazie, like Demi-Leigh, went above and beyond to re-assure me and after my experience with all 3, I decided to purchase online having before been adamant that I will only buy anything baby related if I can view in person! That should speak volumes in itself as to how good the customer service received was and the trust built from just 5-10 minutes of conversation!

Im not typically a reviewer but the Jolly Tots team deserve recognition!

Thank you Demi-Leigh, Tom & Mazie! We look forward to our Nuna BMW set!

A very happy customer, Peter.

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Nuna Leaf Grow

Bought this for my grandson, he is so settled in it and looks so comfy. Couldnt believe how fast delivery was. I had seen the chair on Tiktok live, couldnt remember the discount code but when i asked, i got a response almost imediately with said code and the chair arrived the next day. Will definitely use Jolly Tots in the future.x

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, super fast shipping, easy to pay, item arrived within days! I am over the moon!
Purchased the cosatto woosh trail ex displayed and it is immaculate I will absolutely use this company again.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Can’t fault Jolly Tots!

Can’t fault Jolly Tots- found them via tik tok originally. Looked here and so many great reviews, and i see why. The team were in contact via Social media (shout out to Rachel!) and i ordered at 3pm and by 12pm next day it had arrived. They gave me the best possible price and various options. Much better than other pram shop i have spoken to who take weeks to reply! 10/10 service!

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

A Delightful Company To Shop With.

Jolly Tots are an excellent company to deal with. Their customer service is fast and efficient. My item was delivered to the Scottish Highlands less than 48 hours after I’d placed my order. It’s so refreshing to deal with real people in this day and age! An absolute pleasure to shop with them and we will most certainly be returning customers.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING!

I cannot tell you how helpful and informative Tom was. It was really refreshing to go somewhere and someone know what they are talking about. Not just this but what a lovely , personable person he was too. Not pushy in the slightest but his true knowledge sold it. 100% a store to visit. With the likes of MotherCare no longer being a thing JollyTots 100% are filling their position. Well worth the 2 hour car journey for us and have recommended to many others already!! May I also add the prices are incredible, Thankyou so much for a wonderful experience!

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Been following this company for a while, had a pram delivered just after 48hrs of purchasing. Staff were really attentive with communication.
Recieved an open box pram today for literally half the price of a "closed box"
Checked over and all seems great. Would buy from this company again!

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

I’ve ordered 4 car seats from Jolly tots over the past few years and every time the service has been 5 stars. Great prices, super fast delivery (arrived next day) and items arrive as described. Would recommend to anyone ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

They’re brilliant at jolly tots

They’re brilliant at jolly tots. Really good variety at unbeatable prices. I looked everywhere and didn’t find a good match to them. We bought form them and the nuna set arrived the next day. We were so happy with it. All brand new packaged in its original boxes. The staff are very helpful if u have any questions. The delivery was tracked and no damage to packaging also. They’re realisable and good prices. Price matters a lot and I think that’s the best thing about them….. they have great prices.

October 30, 2025
Unprompted review

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