As a new player, this casino has won me over with its fast withdrawal times and pleasant user interface. Live shat support is also top notch, so far only positive emotions make this casino a great ch... See more
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The great thing about this site is that you can really win, the problem is, you send the money back to your account. I verified the account 3 times. I sent documents over and over and the support wr... See more
Company replied
Joya Casino has one of the best selection of slots providers on the web, especially for a domestic sweepstakes site. I have enjoyed the opening of Joya Casino quite well so far, with my only issue bei... See more
This casino is my favourite, the best games, no bugs, no error, operators and technical support are online 0 24 they are helpful and really friendly. I really have fun times playing on boomerang casin... See more
Company details
Written by the company
Experience endless thrills at Joya Casino! Dive into a world of high-stakes excitement, captivating games, and thrilling rewards. Join us now for non-stop entertainment! Joya Casino. Place Where Your Dreams Turn Into Jackpots.
Contact info
Schottegatweg Oost 10, 127003, Willemstad, Curaçao
- marketing@joya.casino
- joya.casino
4.1
Great
116 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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They abuse the bonus terms
They abuse the bonus terms, saying that you played a progresive slot so they can delete your money at bonus.
If you dont allow dear casino the progressive slots at bonus , just dont allow to open thos slots, like you do on another slots that you dont allow.
But no, you simply leave it like that so you can abuse the bonus terms in your favor and delete players balance
After telling me that progresive bonus slot game that i played was Wild fruit Jam, i just checked the game and it doesnt say nowhere that it has progresive jackpot.
They lie and they lie bad as you can see.
Just stay away to save your money
If is needed ofcourse i have screenshots of all the conversation with live chat
March 25, 2024
Unprompted review
Reply from Joya Casino
Hello ioannis papaioannidis
Hope you are well and safe.
Upon thorough investigation of your gaming activity, we have concluded that you have engaged in playing progressive slots. We will be providing you with evidence to support this finding, but here is not possible to share the picture please reach out to us and we will export it. It appears that the game in question is just one among several progressive slots you have played. We recommend reviewing the descriptions on reputable casino like Casino Guru to understand the validation process for these games and you will see that part progressive jackpot of this game is confirmed. Even if the jackpot amount isn't visibly displayed, the machine may still be linked to a progressive jackpot network. In such cases, the jackpot increases as players make bets until it is won by someone. This meticulous scrutiny aligns with our commitment to upholding regulations and ensuring fair play.
Everything is representatively and visible on our site and in Terms and this is a highly strict rule that must not be violated.
Thank you for understanding.
If you have any concerns please let us know.
Joya Crew
Just a good all round casino
March 14, 2024
Unprompted review
Reply from Joya Casino
Hello david mcwaters
We are really satisfied that you are having great time with our brand. Hope that you will taste all the perks from our side.
All the best!
Joya Casino Representative
Brilliant
Brilliant
Little issue at first
But received my withdrawal in 2 hours
Perfect
February 28, 2024
Unprompted review
Deposit 140€ cashed out 900 everything…
Deposit 140€ cashed out 900 everything went well
The support team reviewed my documents and got really fast accepted
Had my money in 2 days on my account
Really happy good team
February 24, 2024
Unprompted review
Reply from Joya Casino
Dear Panajotis,
We appreciate your positive words! Congratulation for the win, and wish you all the best in further journey with Joya family.
If you need any kind of help don't hesitate to reach out to our support team and we are sure that you will get a feedback in shortest possible time.
Best regards,
Joya Casino Representative
Best casino I've ever played at
Best casino I've ever played at, the live help are wonderful. I had a really bad few days at the hospital and I asked live help for some freebies until I got paid. They gave me £60 to play with.
I would have given Joya.casino 5 stats if it hadn't been for just one issue. Joya.casino had a strange way of earning bonuses, never seen it like that before. They have now changed the way they give bonuses which was extremely annoying for me, as i lost out because of the change. At the time I was at 69% wagering for the £105 third bonus, that particular day it changed I had been playing for hours, win, win & winning. Which would have meant, If the bonuses HADN'T CHANGED I can pretty much guarantee that the 3rd bonus wager would have been completed, giving me that £105. The change happened which meant I lost that £105. Sadly that's the reason for 4 stars, If that hadn't happened it would have been 5 huge stars!
I'm notbsure why some of the reviews say it's a scam site, far from being a scam casino. Believe me I've been caught out by quite a few of these in the past. Absolute fantastic casino with good RTP
"Metallichick"
February 14, 2024
Unprompted review
Reply from Joya Casino
Dear Amanda,
We are very grateful that you are satisfied with our work and that you are a loyal member of the Joya family.
Regarding this little problem, we are sorry that it happened, but we reacted immediately and sent the same amount to your account that you claimed was missing. We have been working on major changes that will increase the enjoyment of our members, so maybe there was a system error, but we are always ready to react and solve the case as soon as possible so that our members are satisfied.
If you have something else that is bothering you, don't hesitate to contact us. Really appreciate your feedback.
Best regards,
Joya Casino Representative
Very misleading terms and conditions…
Very misleading terms and conditions and generally poor site layout. Poor rtp for me but I’m a realist and I could just have been on a poor run so not blaming them for this. You pay to deposit which I always find a bit naughty as you don’t get a bonus to play with you simply have to keep depositing until you meet the intial wager(just to give you an idea, I got 3% of the way through wagering) so it’s not a bonus it’s a tool to make you deposit more. I won’t be using it again and I suggest you think before you do. Also, the deposit came up as an escort service on my Revolut account! Make of that what you will
December 31, 2023
Unprompted review
Reply from Joya Casino
Hello Ben,
We appreciate your feedback, but we want to clarify that your experience and the information provided do not align with our company's practices. We are a completely legal entity and prioritize transparency and fairness in all aspects of our services.
Regarding your concerns, we strive to maintain clear and transparent terms and conditions, continuously work to improve user experience, and ensure our deposit process is straightforward and secure. Any issues with payment descriptions are not typical of our operations.
Regarding the claim of money being connected with escort services on your Revolut account, is the information that is not true and does not reflect our operations. We take such claims seriously and urge you to verify the source of this information.
If you have any other concerns we are here to help you.
Best Regards,
Joya Casino
i am having issue with bonus i am not…
i am having issue with bonus i am not getting bonus amount can you please solve this issue?
November 13, 2023
Unprompted review
i am very lucky guy in the world i won…
i am very lucky guy in the world i won 1000usd in 2 days.......very Happy
November 12, 2023
Unprompted review
i got my winning amount by crypto…
i got my winning amount by crypto thanks. but i didnot get the refer income please help.
November 12, 2023
Unprompted review
Reply from Joya Casino
Hello,
If you need any assistance, please contact our Customer Support at support@joya.casino.
Thank you,
Joya Casino Support Team
it started with the deposit
it started with the deposit, it stupidly didn’t arrive, they lost it, in the end they resolved the issue with it, there were problems with the deposit, then I wanted to withdraw as usual, it was written that the withdrawal was via mail, in the end I wrote to them by mail, no answer, no hello, they limited access to mine account mail the account was verified and there were no problems, in the end I deposited 280 euros via mail to a TRC-20 wallet, today they finally responded:
Hi Ilya,
We processed a payout to your account yesterday. Here is the transaction hash for your reference.
0cf067d7cffdf49f22d528933d1807bfd6006f369535ee0b19238e7e537a32dc
Best regards,
JOYA Payments Team
That is, they claim that they sent me money, although I gave them a completely different address, different from the address in the hash
help resolve the issue
November 10, 2023
Unprompted review
Reply from Joya Casino
Hello Sir,
Our tech team noticed that two accounts were created from the same IP address (185.240.93.79) and that violates our Terms and Conditions rules:
4.7 Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be “Duplicate Accounts”. We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:
4.7.1 All bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;
4.7.2 We may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or
4.7.3 We may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.
You can check out Terms and Conditions
https://joya.casino/info/
Best Reagrds,
Joya Casino Support Team
Legit Website
Legit Website, i won and same day payout. legit website
November 10, 2023
Unprompted review
Its not like other sites, it gives good win
Its great. I tried it and won, its not like other sites.
November 8, 2023
Unprompted review
In my opinion,this casino is top of the…
In my opinion,this casino is top of the line. It boasts excellent rtp rates and features some incredibly generous game.
November 7, 2023
Unprompted review
They have a Good rtp and gambling make…
They have a Good rtp and gambling make fun. Kind support and the vip support is very Good and helpful. Also the Bonus System is very Good and they Are New on the market so give them a Chance it is a very Good casino. Withdrawal is instantly and the vip support miss skye is a top vip Manager !!!! Never make such a experience before
October 20, 2023
Unprompted review
Scam site do not deposit here
October 20, 2023
Unprompted review
Reply from Joya Casino
Hello,
Sorry to see that you are unsatisfied with our casino. If it's not much to ask, we would like to know why do you have such an opinion? What is the cause for your negative review?
Thank you,
Joya Support Team
Very good and safe
October 19, 2023
Unprompted review
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