JPL Plumbing & Heating Ltd Reviews 336

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making every interaction pleasant. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, reliability, and the high standard of work. Reviewers are also very satisfied with the competitive and reasonable pricing. However, some customers also noted issues with the company's responsiveness and communication, particularly when questions were raised about labor rates, leading to uncompleted work and frustration for some individuals.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the expert, friendly, and efficient... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Price

Users describe positive interactions with price, consistently finding it to be reasonable, competitive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic job done, very professional from start to finish. No problem with booking, came when they said they would, installed everything superbly, invoice was the same as the quote. Very tidy when wo... See more

Company replied

Rated 5 out of 5 stars

I cannot give enough appreciation for JPL. From the beginning the team have always been super friendly, professional, helpful. Always on hand to help, whether in person or over the phone, you always g... See more

Company replied

Rated 5 out of 5 stars

This was a replacement toilet cistern. Not an emergency. This review is based upon a single experience. My 50 year old toilet cistern could still flush, but you needed to take the top off. Not nice to... See more

Company replied

Rated 5 out of 5 stars

Jason and Marianne are great. Very helpful and professional. Never let you down and Jason always does a clean, tidy and efficient job. Marianne takes care of the bookings and office stuff and is ver... See more

Company replied


Company details

  1. Plumber
  2. Gas Installation Service

Written by the company

JPL Plumbing & Heating offers a full professional plumbing and heating service.  Based in Waltham, Grimsby, we have over 25 years experience in the industry and as a family run business we pride ourselves on having created longstanding, trusting relationships with our customers, many of whom feel like our extended family. Give us a call today for a hassle free, no worry service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

336 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The way they help you out and the…

The way they help you out and the friendly advice great work very genuine ppl would highly recommend

August 22, 2024
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thank you for your kind words! ⭐ We're thrilled you had a great experience with us. Looking forward to helping you again! 😊

Rated 5 out of 5 stars

GREAT TIME KEEPING

GREAT TIME KEEPING, SAID HE WAS GOING TO BE AT 9 AND HE WAS, VERY EFFICIENT EXPLAINED EVERY THING I NEED TO KNOW.

June 26, 2024
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thank you for your kind words! ⭐ We're thrilled you had a great experience with us. Looking forward to helping you again! 😊

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service, and a lovely chat about dogs too! Recommend highly.

May 20, 2024
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thank you for your kind words! ⭐ We're thrilled you had a great experience with us. Looking forward to helping you again! 😊

Rated 5 out of 5 stars

Boiler service

As always, brilliant service, clean and on time.

April 30, 2024
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thank you for your kind words! ⭐ We're thrilled you had a great experience with us. Looking forward to helping you again! 😊

Rated 5 out of 5 stars

Annual boiler service following it's installation in 2021.by JPL.

As usual, a very reliable and friendly service. Nothing is too much trouble for them. We highly recommend Jason and Marianne for all plumbing needs etc. We remain very satisfied with the extensive work they did for us 3 years ago.

April 29, 2024
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Reply from JPL Plumbing & Heating Ltd

Thankyou so much for your great review, we look forward to seeing you again next year.

Rated 5 out of 5 stars

Recommrnded

No problems, quick and efficient and reliable. Recommended.

April 18, 2024
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Reply from JPL Plumbing & Heating Ltd

Thanks so much Lorraine, glad we could help

Rated 5 out of 5 stars

Trusted Trader

JPL Plumbing first did some work on our caravan holiday home in the Summer of 2016 and since that date I have had no hesitation in employing them for all our service requirements and other works. From office to site, communication has always been prompt, friendly and helpful. Prices have been competitive and quality work has been completed in a timely fashion. It is very reassuring to have such a trustworthy trader looking after our assets. I have no hesitation in recommending JPL Plumbing.

January 29, 2024
Unprompted review
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Reply from JPL Plumbing & Heating Ltd

Thankyou Terry, what a great review and thankyou for trusting us with your work and property.

Rated 5 out of 5 stars

What a great friendly people

What a great friendly people
From lifting up the phone to seeing the service engineer
Year upon year we use JPL plumbing

November 30, 2023
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thank you so much for taking the time to review us and Im glad to see you are happy with our service.

Rated 5 out of 5 stars

Excellent service

Excellent service
Reliable and timely
Highly recommend JPL plumbing

November 30, 2023
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thankyou John for posting a review and for recommending us

Rated 5 out of 5 stars

Polite and professional approach…

Polite and professional approach towards what advice was needed for my bathroom repairs. Would highly recommend.

October 23, 2023
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Reply from JPL Plumbing & Heating Ltd

Many thanks for your great review Mark, much appreciated

Rated 5 out of 5 stars

I always use Jason for my caravan…

I always use Jason for my caravan plumbing also my house
he is very reliable and prompt would highly recommend

October 20, 2023
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thankyou Tracey for being a longstanding loyal customer, we really appreciate you taking the time to review us.

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service, go above and beyond!

October 20, 2023
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thanks for the great review Charlotte, we really appreciate your supporting us x

Rated 5 out of 5 stars

Quick service and reasonable price to…

Quick service and reasonable price to fit a new boiler. Jason was really tidy and listened to our requests to be able to fit it into a cupboard.
We wouldn’t use anyone else.
Great job as usual, thanks so much.

September 19, 2023
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Fantastic review Zoe, so glad to hear that Jason does a great job and that you will stick with us x

Rated 5 out of 5 stars

Great service

Friendly service. Good prices. Clear and transparent quotes provided so you know what you are paying for. Happy to answer any questions you have. Would highly recommend.

September 12, 2023
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Reply from JPL Plumbing & Heating Ltd

Thankyou Kate for an informative review, we always provide written quotes to customers for that exact reason, especially when people are watching the pennies. Glad we could help with your questions too.

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