Johnson & Perrott Ltd Reviews 

3,244
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 450 reviews, reviewers overwhelmingly had a great experience with this company. People consistently highlight the staff's professionalism, helpfulness, and attentiveness, making interactions pleasant and smooth. Customers often report an excellent overall service and user experience, noting efficiency, clear communication, and a smooth, stress-free process from start to finish, whether purchasing a new vehicle or getting service. However, some people mentioned difficulties with communication regarding service issues, experiencing delays in getting problems resolved or receiving inadequate follow-up. A few customers also noted specific issues such as cars not being fully prepared after service, like not being charged or cleaned, or problems with courtesy vehicles.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, professional, and... See more

Service

People report positive experiences with service, often highlighting excellent service, great communication,... See more

Product

Customers had ambiguous experiences with product, with many expressing satisfaction with their new cars,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent communication,... See more

User experience

Users describe positive interactions with user experience, with many reviewers calling their experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always,great customer service from Peter Punch who went out of his way to start work early on a saturday morning to facilitate us collecting our new car. And the great piece of mind buying a prem... See more

Company replied

Rated 5 out of 5 stars

Richard in Peugeot sales in Mahon Point is absolutely fantastic to deal with Very product knowledgeable and very fair and extremely helpful and responsive. Many thanks Richard. You answered my ma... See more

Rated 5 out of 5 stars

Great service from start to finish. From the first visit to the showroom, being met by Aidan. He was very helpful and informative about the MGS5. Also had dealings with Pat in finance. Very thorough a... See more

Rated 5 out of 5 stars

Went into upgrade our car in October. J&P threw on a great Kia Open Day where we found the model of our dreams. Con and Jake made the process easy throughout, making our options clear, and supporting... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Service
  4. Leasing Service
  5. Used Car Dealer
  6. Van Rental Agency

Written by the company

Founded in 1810, Johnson & Perrott Motor Group is one of Ireland’s leading motor retailers. The Group has interests in vehicle hire, motor dealerships and fleet management. The Group has X4 Dealerships situated on the Bandon Road, Bishopstown, on the Douglas Road and in the Mahonpoint Retail Park, all in Cork City. We have 9 leading car franchies: CUPRA, Jaguar, KIA, Land Rover, MG, Opel, Peugeot, SEAT and Volvo, including the Opel & Peugeot commercial franchises. Additionally, the Douglas Road dealership is home to an extensive CSS approved Bodyshop and an authorised aftercare centre for Mercedes small commercials.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(3,244)

406 reviews in the last 12 months

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Rated 5 out of 5 stars

Felt it was the best car for me without…

Felt it was the best car for me without any sales pitch, genuine customer interest throughout the process and creditable trade in price without all the hassle unlike other Motor dealers
Particular mention to Shane very professional and knows how to interact with customers from start to conclusion of deal .

August 5, 2026
Rated 5 out of 5 stars

No pressure on sale.

Relaxing - no push on sales. Clarity on trade in and Government grant for all-electric. Excellent service and love the new car.

Aidan was extremely helpful.

August 5, 2026
Rated 2 out of 5 stars

Experience could have been better

Difficulty booking car in , 2 promised call backs never came . When dropping car in was told the car was not booked for that day . Courtesy car had slow puncture in one front car and excessive pressure in other one. Window wiper replacement blades not replaced as electronically requested after got health check report. Then had to ask a second time to get back wiper blade replaced

August 5, 2026
Rated 5 out of 5 stars

From the moment i walked into the…

From the moment i walked into the showroom to look at the volvo i was interested in the service i got from gavin o donovan their salesman he was so polite helpful in his advice showed me the beautiful car i was interested in the showroom went for a drive the next day she was so easy to drive as i never drove an automatic before he explained everything so easy to understand arrived back at the showroom + bought the car so delighted + i feel i can call or phone anytime i need know anything about the car one very happy customer

August 5, 2026
Rated 5 out of 5 stars

Very Happy With Service

Dropped the car off early and it was serviced within a few ours. With the car all done it had been washed & vacuumed and ready for road.
Very happy indeed with the service provided.

August 5, 2026
Rated 2 out of 5 stars

I arrived about 30 mins before my…

I arrived about 30 mins before my appointment yet 30 mins after my appointed time I queried the delay. Soon after that the car was taken. Also can never get to speak to anybody in the workshop when I have a query. Very unsatisfactory

August 5, 2026
Rated 5 out of 5 stars

Richard in Peugeot sales in Mahon Point…

Richard in Peugeot sales in Mahon Point is absolutely fantastic to deal with
Very product knowledgeable and very fair and extremely helpful and responsive.
Many thanks Richard. You answered my many questions and made buying my 262 Peugeot 5008 a breeze.
We'll be back and will tell our families and friends.

July 10, 2026

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