Johnson & Perrott Ltd Reviews 

3,246
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 449 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and genuinely polite throughout the entire vehicle purchasing journey. People also deeply appreciate the smooth user experience and efficient service, whether they are buying a brand-new car or getting routine maintenance done. Some reviewers were not happy with communication gaps, unhelpful desks, and frustrating delays experienced during vehicle servicing or after-sales support. A few other people also felt that waiting longer than expected and struggling to get prompt responses regarding unresolved mechanical issues made the process stressful. Consumers noted that getting timely updates or callbacks from the team proved difficult when dealing with specific car faults.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and professional service from start to... See more

Service

Consumers find service to be positive, highlighting a smooth, professional, and stress-free experience from... See more

Product

Reviewers mention ambiguous feedback about product, reflecting highly mixed experiences. Some consumers... See more

Customer service

Clients share positive opinions on customer_service, noting that staff members are attentive, highly... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth car purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always,great customer service from Peter Punch who went out of his way to start work early on a saturday morning to facilitate us collecting our new car. And the great piece of mind buying a prem... See more

Company replied

Rated 5 out of 5 stars

Richard in Peugeot sales in Mahon Point is absolutely fantastic to deal with Very product knowledgeable and very fair and extremely helpful and responsive. Many thanks Richard. You answered my ma... See more

Rated 5 out of 5 stars

Went into upgrade our car in October. J&P threw on a great Kia Open Day where we found the model of our dreams. Con and Jake made the process easy throughout, making our options clear, and supporting... See more

Company replied

Rated 5 out of 5 stars

The minute we walked in the door we were treated with respect. Attention to detail was outstanding. Everything was explained nothing left out. Conor Dinneen dealt with us. He was so attentive. Conor... See more


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Service
  4. Leasing Service
  5. Used Car Dealer
  6. Van Rental Agency

Written by the company

Founded in 1810, Johnson & Perrott Motor Group is one of Ireland’s leading motor retailers. The Group has interests in vehicle hire, motor dealerships and fleet management. The Group has X4 Dealerships situated on the Bandon Road, Bishopstown, on the Douglas Road and in the Mahonpoint Retail Park, all in Cork City. We have 9 leading car franchies: CUPRA, Jaguar, KIA, Land Rover, MG, Opel, Peugeot, SEAT and Volvo, including the Opel & Peugeot commercial franchises. Additionally, the Douglas Road dealership is home to an extensive CSS approved Bodyshop and an authorised aftercare centre for Mercedes small commercials.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(3,246)

408 reviews in the last 12 months

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Rated 5 out of 5 stars

Felt it was the best car for me without…

Felt it was the best car for me without any sales pitch, genuine customer interest throughout the process and creditable trade in price without all the hassle unlike other Motor dealers
Particular mention to Shane very professional and knows how to interact with customers from start to conclusion of deal .

August 5, 2026
Rated 5 out of 5 stars

No pressure on sale.

Relaxing - no push on sales. Clarity on trade in and Government grant for all-electric. Excellent service and love the new car.

Aidan was extremely helpful.

August 5, 2026
Rated 2 out of 5 stars

Experience could have been better

Difficulty booking car in , 2 promised call backs never came . When dropping car in was told the car was not booked for that day . Courtesy car had slow puncture in one front car and excessive pressure in other one. Window wiper replacement blades not replaced as electronically requested after got health check report. Then had to ask a second time to get back wiper blade replaced

August 5, 2026
Rated 5 out of 5 stars

From the moment i walked into the…

From the moment i walked into the showroom to look at the volvo i was interested in the service i got from gavin o donovan their salesman he was so polite helpful in his advice showed me the beautiful car i was interested in the showroom went for a drive the next day she was so easy to drive as i never drove an automatic before he explained everything so easy to understand arrived back at the showroom + bought the car so delighted + i feel i can call or phone anytime i need know anything about the car one very happy customer

August 5, 2026
Rated 5 out of 5 stars

Very Happy With Service

Dropped the car off early and it was serviced within a few ours. With the car all done it had been washed & vacuumed and ready for road.
Very happy indeed with the service provided.

August 5, 2026
Rated 2 out of 5 stars

I arrived about 30 mins before my…

I arrived about 30 mins before my appointment yet 30 mins after my appointed time I queried the delay. Soon after that the car was taken. Also can never get to speak to anybody in the workshop when I have a query. Very unsatisfactory

August 5, 2026
Rated 5 out of 5 stars

Richard in Peugeot sales in Mahon Point…

Richard in Peugeot sales in Mahon Point is absolutely fantastic to deal with
Very product knowledgeable and very fair and extremely helpful and responsive.
Many thanks Richard. You answered my many questions and made buying my 262 Peugeot 5008 a breeze.
We'll be back and will tell our families and friends.

July 10, 2026

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