Great communication from Damian. Good prices. Good website that allowed us to see and compare all the available products. Also the ‘end of roll’ section was easy to use and helped us find a cost ef... See more
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Review summary
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Very good customer service. I contacted them by telephone & email and both times they were excellent in replying to my questions. I was kept up to date with time of despatch and my delivery. Will hav... See more
Quick delivery, well packed eg not excessive packaging to get rid of! Bought an end of roll piece of vinyl for a campervan conversion, so it was very good value. Very solid stuff but easy enough to cu... See more
Really good experience with JR Flooring Direct. First order was delivered perfect and on time. I made a small mistake with one of the floors I was doing in a small toilet area. Reordered another 2m*2... See more
Company details
Information provided by various external sources
Safety Flooring and Altro Flooring from the UK's leading anti-slip flooring expert, J R Flooring Direct. We guarantee the cheapest prices in the UK and outstanding service.
Contact info
Common Road, BD12 0TN, Low Moor, United Kingdom
- jrflooringdirect.co.uk
4.5
Excellent
126 reviews
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This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 month
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Delivery company evri were terrible
I should have given the flooring company 5 stars
The communication by email or text was first class
Ordering was simply and quick the follow up confirmation to check the order was clear and polite.
The delivery company evri were poor as usual. Please change your delivery company.
May 27, 2026
Reply from JR Flooring Direct
Thank you for your review and for your kind comments about our communication and ordering process – we're delighted to hear those aspects deserved five stars!
We did just want to mention one small point: we don't actually use Evri for our deliveries. It's possible this part of the review was intended for another retailer, or perhaps you meant our carrier, XDP.
Unfortunately, because we ship large, heavy rolls of flooring, there are only a very limited number of UK carriers equipped to handle this type of freight. We continually review our delivery partners, but the options for oversized flooring deliveries are much more limited than for standard parcels.
Thanks again for your feedback, and we hope to be of service again in the future.
Thinadequatee quality of the flooring was not…
The quality of the flooring was not good not flexible and prone to cracking
May 22, 2026
Reply from JR Flooring Direct
We're sorry to hear you were disappointed with the flooring.
This is a commercial-grade PVC flooring, so it is intentionally much more rigid than typical domestic cushioned vinyl.
That extra rigidity contributes to its durability and suitability for high-traffic commercial environments.
It's possible you were expecting a softer, more cushioned domestic-style vinyl, which has very different characteristics.
When installed, the flooring should be flexible enough to work with, particularly if it has been allowed to acclimatise to room temperature before fitting, and cracking would not be expected during normal installation.
If you believe there was a genuine manufacturing defect with the product you received, we'd have been more than happy to investigate had you contacted us.
Place Your Order and Wait for the Price to Double!!
Ordered a small piece of flooring to fix a damaged floor area in my camper.
The flooring came to around £34 but including tax and shipping the invoice price was £58...already a hefty charge!
The next day I received an email to ask if I'd like to cancel my order as Elgin is apparently not part of the UK mainland and they wanted an extra £20 plus vat for delivery which would have taken a £34 order to £82.
I worked in shipping and logistics for years so know the score. This will be going to Advertising Standards next. What happened to courtesy and professionalism in British business? Shocking.
May 12, 2026
Unprompted review
Reply from JR Flooring Direct
We're sorry you were disappointed.
To clarify for future customers, the £58 total (including VAT and the standard delivery charge) was clearly displayed at checkout before any payment was taken, so there was no hidden increase in price.
Unfortunately, your delivery address is in the Scottish Highlands, where all carriers apply a delivery surcharge. This is outside of our control and is clearly explained in our shipping terms, which are available on every page of our website.
We contacted you before dispatch to explain the situation and offered you the option to cancel your order for a full refund with no obligation to proceed. We felt that was the fairest and most courteous approach, rather than simply taking the additional payment without discussing it with you first.
We appreciate that nobody likes unexpected delivery surcharges, and we share that frustration but it is unfortunately the norm for remote areas and in particular Scottish Highlands.
JR Flooring superstar Damien was super helpful - great price, top bloke
Damien was super helpful when we needed flooring after a flood at our Community Hall. He got us a great price on a top quality flooring, and fast turnaround to a remote location which made a stressful situation much easier. Would absolutely use again and recommend without hesitation. 5 stars, all gold!!!
March 27, 2026
Unprompted review
We use JR for all of out safety…
We use JR for all of out safety flooring supplies.There has never been a time when they have not provided 110% .
Honestly top 3 in our suppliers list.
The stock levels,customer service,prices and always the speed of delivery make using JR an easy choice.
May 1, 2026
Unprompted review
great service
great service, was even contacted to confirm daimonions to minimise cuts
November 25, 2025
efficient service
March 27, 2026
Extremely helpful when I was trying to…
Extremely helpful when I was trying to choose the colour. Easy to order and fast delivery.
March 27, 2026
Fast delivery
March 24, 2026
EXELLENT SERVICE AND COMMUNICATIONS.
March 25, 2026
Anti slip flooring
Very proffesional outfit, Damien was spot on, everything sorted no problems at all
March 24, 2026
Very good customer service
Very good customer service. I contacted them by telephone & email and both times they were excellent in replying to my questions.
I was kept up to date with time of despatch and my delivery. Will have no hesitation in using this Company again.
February 23, 2026
Good quality and reasonable price
Good material and reasonable price
I will use again
February 20, 2026
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