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JR Flooring Direct Reviews 

126
•
TrustScore 4.5 out of 5

4.5

Home Services
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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate, allowing them to compare available options and place orders seamlessly. Furthermore, buyers consistently praise the prompt delivery services, noting that packages arrive well-packed, exactly on schedule, and contain very solid, high-quality flooring materials suited for various home and vehicle conversion projects. Some reviewers were not happy with the courier services used for shipping. A few consumers described issues such as delayed deliveries, unhelpful driver communication, or unexpected extra delivery fees charged for specific delivery locations outside the standard mainland network.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping speeds and... See more

Product

Users describe positive interactions with product, highlighting solid quality, good value, and fast delivery.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick delivery times and excellent... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the materials are very solid... See more

Order

Customers had ambiguous experiences with order, reflecting a mix of very smooth transactions and unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication from Damian. Good prices. Good website that allowed us to see and compare all the available products. Also the ‘end of roll’ section was easy to use and helped us find a cost ef... See more

Rated 5 out of 5 stars

Very good customer service. I contacted them by telephone & email and both times they were excellent in replying to my questions. I was kept up to date with time of despatch and my delivery. Will hav... See more

Rated 5 out of 5 stars

Quick delivery, well packed eg not excessive packaging to get rid of! Bought an end of roll piece of vinyl for a campervan conversion, so it was very good value. Very solid stuff but easy enough to cu... See more

Rated 5 out of 5 stars

Really good experience with JR Flooring Direct. First order was delivered perfect and on time. I made a small mistake with one of the floors I was doing in a small toilet area. Reordered another 2m*2... See more

Company details

  1. Home Services

Information provided by various external sources

Safety Flooring and Altro Flooring from the UK's leading anti-slip flooring expert, J R Flooring Direct. We guarantee the cheapest prices in the UK and outstanding service.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

126 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(126)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

One of the nicest companies I have ever worked with

I haven't bothered reviewing a company in probably a decade, but the guy who answers the phone here was one of the most helpful and lovely people I have ever had the joy of working with and made a really stressful situation where I was completely out of my depth an absolute breeze. Thank you, I will be grateful whenever I look at my bathroom floor!

January 28, 2026
Rated 5 out of 5 stars

Great experience

Easy to find the products on their website, a great and generous offers and prices. The desired product is a very good quality,it was dispatched and arrived quickly. Great experience, recommended company

January 26, 2026
Rated 5 out of 5 stars

Great Product 5*

Great Product, Highly Recommended Company at a Very Good Price.
Shame about the courier service, Took a week to deliver an overnight service.

January 2, 2026
Rated 2 out of 5 stars

Adhesive and flooring order

I ordered F Ball F44 Acrylic Adhesive and Altro ContraX Safety Flooring. The roll of flooring arrived but the adhesive was not delivered. I have now received a refund for the adhesive but I’m delayed on a work project.

December 4, 2025

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