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True Origin Reviews 713

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TrustScore 5 out of 5

4.8

Online Food Ordering Service
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Review summary

Created with AI, based on recent reviews

Evaluating 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and delicious taste, often highlighting the company's commitment to fair trade and sustainability. Many appreciate the efficient and speedy delivery service, noting that orders arrive promptly and are well-packaged, often with eco-friendly materials. The overall service is frequently described as excellent, with people finding the ordering process easy and convenient. However, some customers experienced issues with packaging, reporting that some items, particularly rice bags, arrived ripped or squashed. A few also mentioned receiving incorrect items or finding that the "best before" date on a product was shorter than expected. Additionally, one person was disappointed with a product's lack of aromatic smell, while another had a delivery left on their doorstep without sufficient time to retrieve it.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and ethical sourcing. Customers consistently praise... See more

Delivery service

People report positive experiences with delivery service, consistently praising its efficiency and speed.... See more

Order

Users describe positive interactions with order. Customers consistently praise the ease of ordering, quick... See more

Quality

Clients share positive opinions on quality, consistently praising the products as tasty, delicious, and... See more

Service

Consumers find service to be positive, highlighting its efficiency and speed. Many reviewers praised the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My parcel arrived speedily and was very well packed in sustainable packaging. It's great to be able to purchase Fair Trade food stuffs and Transform Trade's tea bags alongside organic and ethical goo... See more

Rated 5 out of 5 stars

We've been buying from True Origin since it started and Just Trading Scotland before that. We love True Origin vision and mission towards sustainability, quality products and putting people and plane... See more

Rated 5 out of 5 stars

A really good range of products, including delicious and versatile Kilombero rice from Malawi, dried mango from Burkina Faso, and pineapple jam from Kenya, all carefully-packed and delivered speedil... See more

Rated 5 out of 5 stars

My order arrived very quickly and everything was in order as expected. I have used Traidcraft Tea for many years and love its delicious strong taste, enough for the largest cup. We have enjoyed the... See more

Company details

  1. Online Food Ordering Service

Written by the company

True Origin Foods works directly with a network of smallholder farmers and producers in the global south to source the finest ethical foods.

Contact info

4.8

Excellent

TrustScore 5 out of 5

713 reviews

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Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amazing products

Amazing products, love the breads in particular. Can't wait to taste the panettone! Such an amazing product range. And all at a very good price.

November 25, 2024
Rated 5 out of 5 stars

Traidcraft is back

Traidcraft is back! Ordered tea and toilet paper, now will search for other old favourites. Thank you .....

November 9, 2024

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