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Review summary

Created with AI, based on recent reviews

Evaluating 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and delicious taste, often highlighting the company's commitment to fair trade and sustainability. Many appreciate the efficient and speedy delivery service, noting that orders arrive promptly and are well-packaged, often with eco-friendly materials. The overall service is frequently described as excellent, with people finding the ordering process easy and convenient. However, some customers experienced issues with packaging, reporting that some items, particularly rice bags, arrived ripped or squashed. A few also mentioned receiving incorrect items or finding that the "best before" date on a product was shorter than expected. Additionally, one person was disappointed with a product's lack of aromatic smell, while another had a delivery left on their doorstep without sufficient time to retrieve it.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and ethical sourcing. Customers consistently praise... See more

Delivery service

People report positive experiences with delivery service, consistently praising its efficiency and speed.... See more

Order

Users describe positive interactions with order. Customers consistently praise the ease of ordering, quick... See more

Quality

Clients share positive opinions on quality, consistently praising the products as tasty, delicious, and... See more

Service

Consumers find service to be positive, highlighting its efficiency and speed. Many reviewers praised the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My parcel arrived speedily and was very well packed in sustainable packaging. It's great to be able to purchase Fair Trade food stuffs and Transform Trade's tea bags alongside organic and ethical goo... See more

Rated 5 out of 5 stars

We've been buying from True Origin since it started and Just Trading Scotland before that. We love True Origin vision and mission towards sustainability, quality products and putting people and plane... See more

Rated 5 out of 5 stars

A really good range of products, including delicious and versatile Kilombero rice from Malawi, dried mango from Burkina Faso, and pineapple jam from Kenya, all carefully-packed and delivered speedil... See more

Rated 5 out of 5 stars

My order arrived very quickly and everything was in order as expected. I have used Traidcraft Tea for many years and love its delicious strong taste, enough for the largest cup. We have enjoyed the... See more


Company details

  1. Online Food Ordering Service

Written by the company

True Origin Foods works directly with a network of smallholder farmers and producers in the global south to source the finest ethical foods.


Contact info

4.8

Excellent

TrustScore 5 out of 5

713 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

We love True Origin for their ethos and passion for sustainability...…

We love True Origin for their ethos and passion for sustainability, putting people and planet before profit while always focusing on sustainability. We love the stories from their partner producers, farmers, artisans and their communities of the difference relational direct trade with True Origin makes to their business and communities. It simply WIN WIN shopping from True Origin!

April 29, 2026
Rated 5 out of 5 stars

Good quality, delicious foods

The lemon cheesecake chocolate bar is delicious and tangy. The smaller chocolate bars also delicious. Oatcakes crisp and flavoursome. Marmalade and peanut butter excellent. Lentil and tomato soup filling and tasty.
Delivery was quick, packaging environmentally friendly.

March 27, 2026
Rated 5 out of 5 stars

Good products, efficient service.

My order was handled swiftly and efficiently and came promptly. The goods were well packed and just as described. The person I spoke to on the telephone prior to my order was friendly and helpful.

February 27, 2026
Rated 5 out of 5 stars

True Origin goodies

My parcel arrived speedily and was very well packed in sustainable packaging. It's great to be able to purchase Fair Trade food stuffs and Transform Trade's tea bags alongside organic and ethical goods from other suppliers. Well done and thank you.

February 25, 2026

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