My parcel arrived speedily and was very well packed in sustainable packaging. It's great to be able to purchase Fair Trade food stuffs and Transform Trade's tea bags alongside organic and ethical goo... See more
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Review summary
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We've been buying from True Origin since it started and Just Trading Scotland before that. We love True Origin vision and mission towards sustainability, quality products and putting people and plane... See more
A really good range of products, including delicious and versatile Kilombero rice from Malawi, dried mango from Burkina Faso, and pineapple jam from Kenya, all carefully-packed and delivered speedil... See more
My order arrived very quickly and everything was in order as expected. I have used Traidcraft Tea for many years and love its delicious strong taste, enough for the largest cup. We have enjoyed the... See more
Company details
Written by the company
True Origin Foods works directly with a network of smallholder farmers and producers in the global south to source the finest ethical foods.
Contact info
True Origin, PA3 4BT, PAISLEY, United Kingdom
- 01412550901
- info@trueorigin.org.uk
- jts.co.uk
4.8
Excellent
713 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
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The product itself is brilliant
The product itself is brilliant, we're excited to support.
Unfortunately, the packaging it was sent in was not good quality and arrived all broken and squashed. We had two bags of rice ripped open as a result.
A better packing solution is needed.
September 15, 2025
It was easy to order
It was easy to order, which was shipped in good time.
Just had an item missing, but this was quickly rectifed and sent out swiftly
September 11, 2025
A hamper to celebrate Fair Trade Fortnight!
A really good range of products, including delicious and versatile Kilombero rice from Malawi, dried mango from Burkina Faso, and pineapple jam from Kenya, all carefully-packed and delivered speedily.
I was making a kind of hamper to celebrate Fair Trade Fortnight, which this year is from September 22 to October 5.
September 22, 2025
The delivery was super-speedy and I was…
The delivery was super-speedy and I was very pleased to see such lovely fairtrade items with which to make a fairtrade fortnight stall, and to be able to buy them at a 10% discount for orders over £200.
September 15, 2025
EASY TO ORDER ON LINE
EASY TO ORDER ON LINE, DELIVERED TO YOUR DOOR AND GOOD VALUE FOR MONEY
September 12, 2025
Prompt delivery at time promised and we…
Prompt delivery at time promised and we love the tea.
September 11, 2025
Excellent customer service
The website is easy to use - clear and easy to place orders. Customer service is excellent - always someone on the end of the phone and they are helpful dealing with any specific requests.
A small problem I had with my delivery was quickly and courteously sorted.
September 11, 2025
Although there was a problem with my order on being told T. O. heard it, advised, sorted!
Although there was a problem with my order you responded quickly and helpfully when told and giving a discount on the incorrect items, supplying the correct ones next day after Monday back in the office and supplying a repeat item after a split rice bag arrived albeit the rice was in good condition. Impressed by your customer service!
September 9, 2025
The information was clear and accurate
The information was clear and accurate
The goods were delivered at the precise time they were expected.
The web site was easy to negotiate
The lemon pepper has been very popular with my friends!!
I am buying more of it to give away as Xmas/Birthday gifts
August 22, 2025
As fair as Fair Trade can get!
This company has the most integrity around. Their products are different, brilliant tasting and genuinely marketed in a way that benefits the country of origin. What's not to like??
August 8, 2025
Amazing order to delivery time!
I ordered the items on Tuesday evening and the parcel was delivered on Thursday. I was kept up todate by the company on all the progress
August 12, 2025
Best before date
. Best before date on teabags was shorter than had been listed on the website. If I had known I would have ordered a smaller quantity Parcel arrived promptly and well packed.
August 3, 2025
Good prices & service
July 30, 2025
My parcel arrived promptly and was well…
My parcel arrived promptly and was well packed so no damages.
All the products are high quality
July 28, 2025
Will definitely be a regular now
Such fantastic products and great service from Jade. Will definitely be a regular now. I love the Zaytoun Olive Oil and the True Origin sauces are now my favourite cooking hack.
July 23, 2025
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