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Review summary

Created with AI, based on recent reviews

Evaluating 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and delicious taste, often highlighting the company's commitment to fair trade and sustainability. Many appreciate the efficient and speedy delivery service, noting that orders arrive promptly and are well-packaged, often with eco-friendly materials. The overall service is frequently described as excellent, with people finding the ordering process easy and convenient. However, some customers experienced issues with packaging, reporting that some items, particularly rice bags, arrived ripped or squashed. A few also mentioned receiving incorrect items or finding that the "best before" date on a product was shorter than expected. Additionally, one person was disappointed with a product's lack of aromatic smell, while another had a delivery left on their doorstep without sufficient time to retrieve it.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and ethical sourcing. Customers consistently praise... See more

Delivery service

People report positive experiences with delivery service, consistently praising its efficiency and speed.... See more

Order

Users describe positive interactions with order. Customers consistently praise the ease of ordering, quick... See more

Quality

Clients share positive opinions on quality, consistently praising the products as tasty, delicious, and... See more

Service

Consumers find service to be positive, highlighting its efficiency and speed. Many reviewers praised the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My parcel arrived speedily and was very well packed in sustainable packaging. It's great to be able to purchase Fair Trade food stuffs and Transform Trade's tea bags alongside organic and ethical goo... See more

Rated 5 out of 5 stars

We've been buying from True Origin since it started and Just Trading Scotland before that. We love True Origin vision and mission towards sustainability, quality products and putting people and plane... See more

Rated 5 out of 5 stars

A really good range of products, including delicious and versatile Kilombero rice from Malawi, dried mango from Burkina Faso, and pineapple jam from Kenya, all carefully-packed and delivered speedil... See more

Rated 5 out of 5 stars

My order arrived very quickly and everything was in order as expected. I have used Traidcraft Tea for many years and love its delicious strong taste, enough for the largest cup. We have enjoyed the... See more


Company details

  1. Online Food Ordering Service

Written by the company

True Origin Foods works directly with a network of smallholder farmers and producers in the global south to source the finest ethical foods.


Contact info

4.8

Excellent

TrustScore 5 out of 5

713 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 2 out of 5 stars

My package was left on the doorstep…

My package was left on the doorstep after a quiet tap on my door as I am disabled it took me a few minutes to get to the door by which time the courier was already driving away.. It was difficult for me to bend down and lift the parcel. I was very disappointed. The products delivered were very good. Peggy Myer

July 17, 2025
True Origin logo

Reply from True Origin

Dear Peggy, Really sorry you have had a bad experience with our chosen carrier. Unfortunately it is impossible for us to manage how DPD/Royal mail (our carriers) run it's service, we simply hire them to do the job they are experts in. I would suggest leaving a review with the company who you believe gave you a bad service. I am happy that the products arrived safely and your happy with the contents. All the best, True Origin Team

Rated 1 out of 5 stars

The product is not what I expected.No…

The product is not what I expected.No aromatic smell no nothing,It's just ordinary rice
Disappointed to the core

July 18, 2025
True Origin logo

Reply from True Origin

Hi, We are really sorry you have not enjoyed our award winning Kilombero Rice. We have imported and sold this product for over 15 years and we generally receive positive feedback. The rice has won multiple great taste awards and we are very proud of the product produced by our farmers in Malawi. One of our team have reached out to you on email but we have not received a reply. We would love to hear more about your feedback and assist if we can. All the best, True Origin Team

Rated 3 out of 5 stars

Just a hi cough.

Good on the whole but only sent 80 teabags instead of 800! But remedied very quickly.
Thank you

July 14, 2025
True Origin logo

Reply from True Origin

Hi, Apologies with our mistake. We run our warehouse with a small team and though we try our upmost, from time to time human error can arise. We have implemented a process change to help us catch picking issues before orders leave the building. As you mention, we send the correct item once the issue was raised. Thank you for your custom. All the best, True Origin team.

Rated 5 out of 5 stars

Another great delivery received

My order arrived very quickly and everything was in order as expected. I have used Traidcraft Tea for many years and love its delicious strong taste, enough for the largest cup. We have enjoyed the Chickpea Puffs before and they were really delicious; hence we have ordered more. I love that the food producers are paid a fair wage, just like I expect for myself. Keep up the good work.

July 8, 2025
Rated 5 out of 5 stars

The order came very promptly to N…

The order came very promptly to N Ireland. I have had problems ordering from another Fair Trade Company. Sometimes the order came to N Ireland only for it to be sent back to England again. This is the second time I have ordered from True Origin. Both times the order arrived promptly.

July 6, 2025
Rated 5 out of 5 stars

Great service

Orders are dispatched in good time and the contents are well packed and are exactly what I ordered!

June 18, 2025

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