My parcel arrived speedily and was very well packed in sustainable packaging. It's great to be able to purchase Fair Trade food stuffs and Transform Trade's tea bags alongside organic and ethical goo... See more
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Review summary
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We've been buying from True Origin since it started and Just Trading Scotland before that. We love True Origin vision and mission towards sustainability, quality products and putting people and plane... See more
A really good range of products, including delicious and versatile Kilombero rice from Malawi, dried mango from Burkina Faso, and pineapple jam from Kenya, all carefully-packed and delivered speedil... See more
My order arrived very quickly and everything was in order as expected. I have used Traidcraft Tea for many years and love its delicious strong taste, enough for the largest cup. We have enjoyed the... See more
Company details
Written by the company
True Origin Foods works directly with a network of smallholder farmers and producers in the global south to source the finest ethical foods.
Contact info
True Origin, PA3 4BT, PAISLEY, United Kingdom
- 01412550901
- info@trueorigin.org.uk
- jts.co.uk
4.8
Excellent
713 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
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My package was left on the doorstep…
My package was left on the doorstep after a quiet tap on my door as I am disabled it took me a few minutes to get to the door by which time the courier was already driving away.. It was difficult for me to bend down and lift the parcel. I was very disappointed. The products delivered were very good. Peggy Myer
July 17, 2025
Reply from True Origin
Dear Peggy, Really sorry you have had a bad experience with our chosen carrier. Unfortunately it is impossible for us to manage how DPD/Royal mail (our carriers) run it's service, we simply hire them to do the job they are experts in. I would suggest leaving a review with the company who you believe gave you a bad service. I am happy that the products arrived safely and your happy with the contents. All the best, True Origin Team
The product is not what I expected.No…
The product is not what I expected.No aromatic smell no nothing,It's just ordinary rice
Disappointed to the core
July 18, 2025
Reply from True Origin
Hi, We are really sorry you have not enjoyed our award winning Kilombero Rice. We have imported and sold this product for over 15 years and we generally receive positive feedback. The rice has won multiple great taste awards and we are very proud of the product produced by our farmers in Malawi. One of our team have reached out to you on email but we have not received a reply. We would love to hear more about your feedback and assist if we can. All the best, True Origin Team
Delicious chilli and ginger relish and…
Delicious chilli and ginger relish and guavas jam
July 16, 2025
Just a hi cough.
Good on the whole but only sent 80 teabags instead of 800! But remedied very quickly.
Thank you
July 14, 2025
Reply from True Origin
Hi, Apologies with our mistake. We run our warehouse with a small team and though we try our upmost, from time to time human error can arise. We have implemented a process change to help us catch picking issues before orders leave the building. As you mention, we send the correct item once the issue was raised. Thank you for your custom. All the best, True Origin team.
Good,prompt service
July 11, 2025
Great Fairly Traded Products
Great Fairly Traded Products, at great prices and great service. Thank you
July 10, 2025
Another great delivery received
My order arrived very quickly and everything was in order as expected. I have used Traidcraft Tea for many years and love its delicious strong taste, enough for the largest cup. We have enjoyed the Chickpea Puffs before and they were really delicious; hence we have ordered more. I love that the food producers are paid a fair wage, just like I expect for myself. Keep up the good work.
July 8, 2025
Supporting small businesses through…
Supporting small businesses through Fair Trade eg tea and coffee growers.
July 7, 2025
The order came very promptly to N…
The order came very promptly to N Ireland. I have had problems ordering from another Fair Trade Company. Sometimes the order came to N Ireland only for it to be sent back to England again. This is the second time I have ordered from True Origin. Both times the order arrived promptly.
July 6, 2025
Great website and prompt delivery.
June 29, 2025
Great service
Orders are dispatched in good time and the contents are well packed and are exactly what I ordered!
June 18, 2025
Some things didn’t arrive despite being…
Some things didn’t arrive despite being listed on delivery note. However they have quickly promised to rectify.
June 8, 2025
Great ethical/fairtrade food stuffs…
Great ethical/fairtrade food stuffs ensuring the producers get properly reimbursed.
Easy to order.
Fast delivery - well packed.
Excellent.
May 28, 2025
I sent an order only a few
I sent an order only a few days before I wanted the goods. True origin pulled out all the stops and delivered my order within 4 days - wonderful.
June 3, 2025
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