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Review summary

Created with AI, based on recent reviews

Evaluating 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and delicious taste, often highlighting the company's commitment to fair trade and sustainability. Many appreciate the efficient and speedy delivery service, noting that orders arrive promptly and are well-packaged, often with eco-friendly materials. The overall service is frequently described as excellent, with people finding the ordering process easy and convenient. However, some customers experienced issues with packaging, reporting that some items, particularly rice bags, arrived ripped or squashed. A few also mentioned receiving incorrect items or finding that the "best before" date on a product was shorter than expected. Additionally, one person was disappointed with a product's lack of aromatic smell, while another had a delivery left on their doorstep without sufficient time to retrieve it.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and ethical sourcing. Customers consistently praise... See more

Delivery service

People report positive experiences with delivery service, consistently praising its efficiency and speed.... See more

Order

Users describe positive interactions with order. Customers consistently praise the ease of ordering, quick... See more

Quality

Clients share positive opinions on quality, consistently praising the products as tasty, delicious, and... See more

Service

Consumers find service to be positive, highlighting its efficiency and speed. Many reviewers praised the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My parcel arrived speedily and was very well packed in sustainable packaging. It's great to be able to purchase Fair Trade food stuffs and Transform Trade's tea bags alongside organic and ethical goo... See more

Rated 5 out of 5 stars

We've been buying from True Origin since it started and Just Trading Scotland before that. We love True Origin vision and mission towards sustainability, quality products and putting people and plane... See more

Rated 5 out of 5 stars

A really good range of products, including delicious and versatile Kilombero rice from Malawi, dried mango from Burkina Faso, and pineapple jam from Kenya, all carefully-packed and delivered speedil... See more

Rated 5 out of 5 stars

My order arrived very quickly and everything was in order as expected. I have used Traidcraft Tea for many years and love its delicious strong taste, enough for the largest cup. We have enjoyed the... See more


Company details

  1. Online Food Ordering Service

Written by the company

True Origin Foods works directly with a network of smallholder farmers and producers in the global south to source the finest ethical foods.


Contact info

4.8

Excellent

TrustScore 5 out of 5

713 reviews

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Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

What a great company!

True Origin is a very impressive, ethical company, which sources the food it sells from a range of suppliers, with whom they establish a relationship. A large proportion of their stock is Fairtrade and /or with sustainable and ethical credentials, which really matters to me. I also love the fact that much of what they sell is different to the tins and jars you can buy at any supermarket- being able to buy really delicious pineapple or apple jams, for example at a reasonable price and with the awareness that the producers have received a fair wage and have good working conditions is wonderful!

January 25, 2026
Rated 5 out of 5 stars

Amazing new products :)

Absolutely loved the product launch Live Tasting event, was so good to hear directly from the two featured producer groups about their story and impact, as well as showcasing some of the products themselves. Couldn't help but immediately order caseloads of our favourites, which arrived rapidly in great condition. We've already enjoyed more of the Basil Cayenne Pesto, which has a lovely balance of flavours with just the right amount [and duration!] of heat to it. Trying to make it last, but that could be rather a challenge. Looking forward to finding many partners for the Spicy Mango Chutney too, and that's as a not-usually-chutney-fans household. The fruity spicy sweetness of this one is great though.

January 22, 2026
Rated 5 out of 5 stars

I haven’t opened the boxes yet but I…

I haven’t opened the boxes yet but I have had all the products before ( except for the rice - I’ve loved the Kolombero brown ) so I know they will be great. Always a pleasure to have contact with True Origin/JTS.
And - the postie was lovely too.
Xx

November 30, 2025

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