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Rated 1 out of 5 stars

Jujube's customer service tells you they are a real, live human being but I don't believe it. They won't call you or give you their number to call and speak to a human being. They just keep giving yo... See more

Rated 1 out of 5 stars

Indifferent about customer experience. I purchased a bag and then a day later it went on sale. I contacted them about adjusting my order since it hadn't even been shipped yet and they told me they don... See more

Rated 1 out of 5 stars

This company are utterly useless at customer service. They give bland, uninformative responses and will not answer simple questions such as "When will my goods ship"? When I asked to cancel as I... See more

Rated 1 out of 5 stars

After buying a changing bag (costing over £100) and using it a handful of times the strap broke, deeming it unusable. So far I've been trying for 3 months to get customer services to either refund or... See more

1.1

Bad

TrustScore 1 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

While the bag we bought was really nice…

While the bag we bought was really nice we realized it wasn't going to be big enough for our needs. Upon returning it I was really disappointed that there was no way to return the item with out PAYING to return it which is frustrating when you are trying to set up a nursery and prepare for an (expensive) new family member!

March 17, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Brandy!

We truly appreciate the feedback. We are always working to improve our return process and apologize for any inconvenience we may have caused you. If you have additional questions or concerns please reach out to us directly at customerservice@ju-ju-be.com.

Thank you,

Ju-Ju-be Xo!

Rated 5 out of 5 stars

Best baby bag purchase

Absolutely beautiful bag with lots of space and compartments. Well worth it!!

March 17, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Maushumi!

We truly hope you enjoy your Paci pod, Fuel cell and Better Be! They are such great choices! Thank you for the love!

Have a great day!

Ju-Ju-be Xo!

Rated 5 out of 5 stars

First time customer

First time customer I got the bff, be set and be quick! I cant wait to try it all out when BabyGirl comes!!

March 16, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Bianca!

Congrats on your new addition! We truly appreciate the love and wish you the best!

Have a wonderful day!

Ju-Ju-be Xo!

Rated 5 out of 5 stars

I changed my mind three times as to…

I changed my mind three times as to which bag I really wanted. Had gone so far as to chat online and figure out which one was THE ONE. The level of patience it must have taken while I kept changing my mind was incredible. Their explanation of the return process, if I so chose, was very consumer friendly. I love the bag though I have yet been able to use it since I am due May 2018. Thank you

March 16, 2018
Unprompted review
Rated 5 out of 5 stars

My very first Ju-ju-be purchase!!!

My very first Ju-ju-be purchase, I am by far so pleased with my black & bloom BFF it’s absolutely amazing I’m in love with the quality and the print. I will definitely be purchasing more from your site/ local retailers.

March 16, 2018
Unprompted review
Rated 5 out of 5 stars

Just as I expected!

After some confusion with my payment, resulting in having to reorder, my bag came quickly and was exactly as I expected it to box it’s great quality and I am so excited to use it every day!

March 15, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Erin!

We apologize for any inconvenience we may have caused you! We appreciate the love and hope you enjoy your item(s)!

Have a wonderful day!

Ju-Ju-be Xo!

Rated 5 out of 5 stars

Good service from start to finish of…

Good service from start to finish of order. My daughter in law saw someone at church that had the diaper bag I ordered so I got it for her for her baby shower and we are very pleased with the service and quality of product we recieved.

March 15, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Susan!

Wow! We truly appreciate the love! We hope you enjoy your B.F.F. for a very long time. If you ever have any questions or concerns please let us know.

Have a wonderful day!

Ju-Ju-be Xo.

Rated 2 out of 5 stars

Very disappointed to have my order…

Very disappointed to have my order canceled and refunded four days after the release of Black and Bloom. I stayed up until midnight for this release, placed my order at 12:02 am and received an order confirmation. Then four days later, I was emailed saying it had been sold out and I was refunded. Just terrible customer service. Customer service was nonexistent even after I emailed the company with my complaint. For a small business, their customer service is terrible. Overall, I still like the product, but will be hesitant to purchase from the company again because of this experience. I’ll stick to the small retailers and B/S/T pages from now on.

March 15, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Debra,

We truly appreciate your feedback. We apologize for any inconvenience we may have caused you and look forward to further addressing your concerns. Please look out for an email from our customer service department. We thank you for your time and hope you have a great day.

Ju-Ju-be Xo!

Rated 5 out of 5 stars

Great service.

March 14, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Angelica!

Thank you for the love! We hope you enjoy your changing pad and fuel cell!

Have a wonderful day!

Ju-Ju-be Xo!

Rated 1 out of 5 stars

It takes to long for my exchange I was…

It takes to long for my exchange I was hoping to have my new diaper bag by the time I have to go to the hospital. But I'm still waiting on my refund to be able to buy the bag the actual color i want

March 13, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Guadalupe!

Thank you for sharing your feedback with us! We truly apologize for any delay you may have experienced regarding your return. We appreciate your patience. If you have any additional questions or concerns please let us know!

Thank you!

Ju-Ju-be Xo!

Rated 5 out of 5 stars

I love love love my jujube bff

I love love love my jujube bff. Great quality, style, convenience. My favorite part is that you can open the main part all the way and nothing will fall out because of the gussets.

March 13, 2018
Unprompted review
Rated 4 out of 5 stars

I really wish the new realases were…

I really wish the new realases were quite so limited. I understand more now why they are but im really sad that i will never get a piece from a limited series. I domt use paypal and people basicaly say if you dont it womt be fast enough :(

March 12, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Amanda!

Thank you for sharing your feedback with us! While some of our releases are limited editions-we are always coming out with new prints. We apologize for the inconvenience, but hope you enjoy Fuel Cell and Paci Pod!!

Have a wonderful day!

Ju-Ju-be Xo!

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